Experienced Customer Service Representative – Remote Opportunity at arenaflex

At arenaflex, we're dedicated to creating a better world, one home at a time. As a leading innovation company, we're passionate about transforming spaces into havens that elevate every life. Our driving purpose is to make a positive impact on people and the planet, and we believe that our work and brands can do just that. When you join arenaflex, you become part of a high-performing team that's empowered to think big, learn fast, and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength. As an Experienced Customer Service Representative at arenaflex, you'll be the "Voice of Moen" that consumers interact with when they have product, installation, or warranty questions. You'll provide world-class customer service to our consumers and receive over 200 hours of paid virtual training in Moen products to ensure you're ready to assist our customers.

Responsibilities:

* Handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer.

• Develops and maintains knowledge of Moen products and procedures to accurately aid consumers in a timely manner.
• Navigates multiple databases across multiple systems to provide the quickest response to the consumer.
• Delivers a consumer experience that helps to drive unsolicited, positive "word of mouth" advertisement for Moen.
• Takes ownership of challenging/sensitive situations and resolves with a sense of urgency, and empathy.
• Demonstrates consistent achievement in meeting all required quality, call management, and productivity metrics as well as adhering to all processes and procedures within the department.
• Performs other duties and/or special assignments as needed.

Qualifications:

* High School diploma or equivalent

• Experience in a customer service position is required, call center experience is preferred.
• Excellent professional verbal and written communication skills are required. Bi-lingual in French or Spanish are a plus.
• Proficient PC skills, including the ability to navigate multiple screens and systems. Experience with Microsoft Teams a plus.
• Incumbent must meet internet speed requirements and have a safe and secure workspace.
• Must be able to thrive in a work environment that mandates low mobility and high observation.
• Must be available for training October 28, 2024 - November 22, 2024.
• Must be able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department if necessary.

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and handle multiple priorities
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and other software applications
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits:

* Comprehensive training program to ensure success in the role

• Opportunities for career growth and advancement within the company
• Access to ongoing training and development programs to enhance skills and knowledge
• Collaborative and supportive work environment that encourages learning and growth

Work Environment and Company Culture:

* 100% remote position with flexible scheduling

• Diverse, inclusive, and welcoming culture with Employee Resource Groups
• Self-led career development program with rewarding pay increases
• Annual merit increases and company bonus opportunities
• Comprehensive benefits package, including medical, dental, and vision coverage from day one
• Paid time off from day one
• Tuition Reimbursement
• 401(k) with company match up to 3%
• Profit Sharing

Compensation and Perks:

* Competitive starting rate of $33,900 - $41,420

• Overtime and benefits from day one
• Paid time off from day one
• Tuition Reimbursement
• 401(k) with company match up to 3%
• Profit Sharing
• Product discounts
• Flexible time off benefits (including half-day summer Fridays per policy)
• Inclusive fertility/adoption benefits

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations:

arenaflex is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.

How to Apply:

If you're passionate about delivering exceptional customer service and want to join a dynamic and inclusive team, apply now! Our next training will begin October 28, 2024. Training is Monday through Friday, 9:00 am-5:30 pm EST. After completion of training, the schedule remains Monday through Friday with start times rotating on the half hour between 8:00 am- 10:30 am EST (or the equivalent for your time zone) on a weekly or every other week schedule. Apply Now! Apply for this job