Senior Data Analyst, Customer Experience Platform

Join arenaflex, a leading innovator in the restaurant platform industry, as we continue to shape the future of the industry with our cutting-edge technology and commitment to customer experience. As a Senior Data Analyst on our Customer Experience Platform team, you will play a critical role in driving business growth and informing product development through data-driven insights.

About arenaflex

arenaflex is driven by a passion for building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. With a focus on experimentation, testing, and iteration, we operate like a small startup with high ambitions. Our Customer Experience Platform team is at the forefront of this effort, working closely with product teams to understand customer behavior and inform where we focus our R&D efforts.

Key Responsibilities

As a Senior Data Analyst on our Customer Experience Platform team, you will be responsible for:

• Partnering with counterparts in product, engineering, finance, and operations departments to produce analyses, datasets, and data models necessary to measure and inform product development
• Developing deep systemic knowledge of data from operational systems (e.g., CRM or ERP software) and strategies for continuous improvement of the reporting capabilities of that data
• Prototyping SQL queries to create datasets that support product, operational, and revenue reporting needs
• Building tools and dashboards to automate reporting and generate insights that will allow the team to quickly and accurately see how our products and processes are performing
• Proactively identifying areas outside the regular stream of business requests where analytics can add value - having that "canary in a coal mine" mentality when it comes to data

Essential Qualifications

* Bachelor's degree in Computer Science, Information Systems, or a related field (or proven experience in these areas)

• 3+ years professional experience in BI, Data Analytics, Data Engineering, or similar role, with a focus on understanding user and behavioral data and its relationship to business outcomes
• Robust methods for QA data to ensure accuracy and completeness
• Strong SQL & data modeling skills
• Advanced knowledge of ETL and data pipelining practices
• Ability to and comfort with disambiguating stakeholder needs and requirements

Preferred Qualifications

* Relevant work experience in a high-growth tech or SaaS company

• Experience using backend data from operational sources (Netsuite, Salesforce, RevPro / Zuora Revenue)
• Experience with Hex, Looker, Snowflake, Airflow, GitHub, AWS, dbt, python
• Familiarity with Financial and Accounting concepts, data and reporting

Skills and Competencies

* Strong analytical and problem-solving skills

• Excellent communication and collaboration skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects
• Strong attention to detail and ability to ensure data accuracy and completeness
• Ability to adapt to changing priorities and requirements
• Strong SQL and data modeling skills
• Advanced knowledge of ETL and data pipelining practices
• Familiarity with Financial and Accounting concepts, data and reporting

Career Growth Opportunities and Learning Benefits

As a Senior Data Analyst at arenaflex, you will have opportunities to:

• Work with a talented team of data analysts and engineers to develop and implement data-driven solutions
• Collaborate with product teams to inform product development and drive business growth
• Develop and maintain a deep understanding of customer behavior and preferences
• Stay up-to-date with the latest trends and technologies in data analytics and engineering
• Participate in training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

arenaflex is committed to creating a diverse, inclusive, and equitable work environment that values and respects the contributions of all employees. Our company culture is built on a foundation of:

• Collaboration and teamwork
• Innovation and experimentation
• Continuous learning and development
• Diversity, equity, and inclusion
• Respect and empathy for all employees

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation and benefits package that includes:

• Base salary range: $92,000 - $147,000 USD
• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Benefits (health, dental, vision, 401(k), etc.)
• Flexible work arrangements (remote work, flexible hours, etc.)
• Professional development opportunities (training, conferences, etc.)
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and talented data analyst looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. If you require an accommodation to access the hiring process, please contact us at [email protected]. Apply Now! Apply for this job