Experienced Chat Support Specialist – Delivering Exceptional Customer Experience in a Dynamic Virtual Environment

At arenaflex, we're revolutionizing the way people access vision care by making it simpler, easier, and more accessible. As a parent company of innovative businesses, we're committed to putting the customer first and empowering our people to solve problems without permission. Our legendary culture, award-winning products, and pioneering spirit have made us a leader in the industry, and we're excited to welcome talented individuals like you to our team.

Why You'll Love Working at arenaflex

At arenaflex, we believe that our employees are the key to our success. That's why we offer a range of benefits and opportunities that will help you grow both personally and professionally. Here are just a few reasons why you'll love working with us:

• Monthly Performance Bonuses: We reward our top performers with bonuses for meeting and exceeding their targets.
• Ownership of Your Development: We believe in empowering our employees to take ownership of their careers. Our leaders are dedicated to fostering growth and providing support every step of the way.
• Bi-Annual Performance Reviews: We take the time to regularly review your performance and provide feedback to help you improve.
• A Safe, Respectful, and Inclusive Work Environment: We're committed to creating a workplace where everyone feels valued, respected, and included.

What You'll Do

As a Chat Support Specialist at arenaflex, you'll play a critical role in delivering exceptional customer experiences. Here are some of the key responsibilities you'll be expected to perform:

• Answer Incoming Chats: You'll be responsible for answering 2-3 incoming chats using our LiveEngage platform, providing top-notch customer service in a fast-paced, dynamic environment.
• Consult Customers: You'll consult with customers on enhancing the value of their contact lens purchase, providing expert advice and guidance to help them make informed decisions.
• Proactively Communicate with Your Manager and Team Members: You'll work closely with your manager and team members to ensure you're successful in a virtual work environment, including one-on-one meetings, team meetings, and team chats.
• Maintain High Performance Metrics: You'll be expected to maintain high performance metrics, including revenue per call, quality, availability, and dependability.
• Live Our Company Values: You'll embody our company values of Big Hearted, Unconventional, Tenacious, and Better Together, demonstrating a positive, driven, and solution-oriented mentality.

What You'll Need

To succeed in this role, you'll need to possess the following skills and qualifications:

• High School Diploma or Equivalent Experience: You'll need a high school diploma or equivalent experience to apply for this role.
• 2-3 Years Minimum Customer Service Experience: You'll need at least 2-3 years of customer service experience to apply for this role.
• Great Typing Skills: You'll need to have great typing skills, with a minimum of 40 words per minute.
• Technical Proficiency: You'll need to be technically proficient and able to use our LiveEngage platform.
• Reliable Internet Connection: You'll need a reliable internet connection with speeds of 20 mbps download and 10 mbps upload, or better.
• Private, Dedicated Workplace: You'll need a private, dedicated workplace that promotes confidentiality.
• Positive, Driven, and Solution-Oriented Mentality: You'll need to have a positive, driven, and solution-oriented mentality to succeed in this role.

Perks

As a Chat Support Specialist at arenaflex, you'll enjoy a range of benefits and perks, including:

• Amazing Medical, Dental, and Vision Coverage: We offer comprehensive medical, dental, and vision coverage to ensure your health and well-being.
• 401(k) Match: We match your 401(k) contributions to help you save for your future.
• Free Eye Exams for Your Immediate Family and Dependents: We offer free eye exams for your immediate family and dependents.
• Deep Discounts on Contact Lenses, Glasses Lenses, and Glasses Frames: We offer deep discounts on contact lenses, glasses lenses, and glasses frames.
• Tuition Reimbursement for Eligible Courses: We offer tuition reimbursement for eligible courses to help you further your education.

Approved Remote Working Locations

We're a remote-friendly company, and we offer approved remote working locations in the following states:

• Arizona
• Florida
• Idaho
• Nevada
• North Carolina
• Texas
• Utah
• Virginia

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Apply Today!

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply today to become a part of our amazing team and start your journey with arenaflex! Apply for this job