Experienced External Support Engineer – Content Tools and Workflow Expert
Join arenaflex, a leading entertainment and media company, as an External Support Engineer and become a vital bridge between content creation teams and the tools engineering team. As a key member of our team, you will provide technical support, create reference materials, and solve issues to ensure seamless collaboration between teams.
About arenaflex
arenaflex is a global entertainment and media company that produces and distributes original content to millions of subscribers worldwide. Our mission is to entertain, inform, and connect people around the world through engaging stories, captivating characters, and innovative technologies. At arenaflex, we are passionate about creating a culture of innovation, collaboration, and excellence, and we are looking for talented individuals who share our vision.
Job Summary
As an External Support Engineer, you will be responsible for providing technical support to content teams, creating reference materials, and solving issues to ensure seamless collaboration between teams. You will be the first point of contact for content teams when they encounter issues with tools, and you will filter issues and feedback to the tools team. You will also advocate for tools and workflow improvements, partner with other engineers to develop tools and processes, and guide cross-disciplinary dialogs to drive features from initial concept to completion.
Essential Functions/Responsibilities
* Provide technical support to content/external teams in regards to use of content tools, including troubleshooting, debugging, and resolving issues
- Create reference materials, such as user guides, tutorials, and FAQs, to help external teams get up to speed with the toolset
- Solve and debug possible issues with tools and workflows to quickly resolve issues for users
- Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA
- Advocate for tools, workflow improvements, and suggestions from external teams to enhance the overall user experience
- Partner with other engineers to develop tools and processes that improve efficiency and quality
- Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion
- Exemplify reliability, accountability, and professionalism in all work-related interactions
Skills and Abilities
* Ability to read and understand C# code
- Good written and verbal communication, including working with external partners
- Positive attitude and ability to receive and provide objective and constructive feedback
- Excellent organization skills
- Self-motivating; able to prioritize and manage numerous requests simultaneously
- Experience with Jira, Confluence, or other defect tracking software
- Familiarity with Agile development methodologies and version control systems
- Strong problem-solving skills and ability to think critically
- Excellent time management and prioritization skills
Education and Experience
* Bachelor's degree in Computer Science or related field, or equivalent work experience
- Experience supporting a live service or tool environment
- Unity 3D game and tool development experience
- Experience with iOS and Android mobile development
- Familiarity with cloud-based services and APIs
- 2+ years of experience in delivering production-level code in a professional environment
Position Type/Expected Hours of Work
Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings, etc. during this time. As a remote employee, you will be expected to work independently and manage your time effectively to meet deadlines and deliver results.
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary Range
At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.
Benefits and Perks
As an arenaflex employee, you will enjoy a range of benefits and perks, including:
- Competitive salary and bonus structure
- Comprehensive health insurance and wellness programs
- Flexible work arrangements and remote work options
- Professional development opportunities and training programs
- Access to cutting-edge technologies and tools
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and talented individual who is passionate about technology and collaboration, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job