Senior Customer Service Representative - Remote in CST or MST

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives, as a Senior Customer Service Representative. This role offers the flexibility to telecommute from the comfort of your own home, working from Monday to Friday, 8:30am - 5:00pm CST, with occasional overtime as needed. As a member of our team, you will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

About arenaflex

arenaflex is a global organization that is committed to helping people live healthier lives. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Our mission is to make the health system work better for everyone, and we are dedicated to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Our Culture

At arenaflex, we value diversity and inclusion, and we strive to create a culture that is welcoming and inclusive to all. We believe that a diverse and inclusive workplace is a healthier and more productive one, and we are committed to creating a workplace where everyone can thrive. We offer comprehensive benefits, career development opportunities, and a supportive work environment that will challenge you and help you grow.

Job Summary

As a Senior Customer Service Representative, you will be responsible for reviewing and researching incoming healthcare claim calls from providers, navigating multiple computer systems and platforms, and verifying the data/information necessary for processing. You will also be responsible for communicating and collaborating with providers to resolve issues, using clear and simple language to ensure understanding. You will meet the performance goals established for the position in the areas of efficiency, accuracy, quality, and attendance.

Primary Responsibilities

* Review and research incoming healthcare claim calls from providers by navigating multiple computer systems and platforms and verifying the data/information necessary for processing (e.g. pricing, prior authorizations, applicable benefits)

• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Communicate and collaborate with providers to resolve issues, using clear and simple language to ensure understanding
• Meet the performance goals established for the position in the areas of efficiency, accuracy, quality, and attendance

Required Qualifications

* High School Diploma / GED

• Must be 18 years of age or older
• Working knowledge with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to work from Monday to Friday, 8:30am - 5:00pm CST, including the flexibility to work occasional overtime as the business need

Preferred Qualifications

* 1 year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools

• Health care experience

Telecommuting Requirements

* Reside within Central and Mountain Time Zones

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

* Ability to de-escalate calls, listen to customer needs and respond appropriately with compassion and empathy

• Ability to multi-task for extended periods of time, including managing calls while also navigating multiple computer systems
• Ability to remain organized, focused, and productive on highly detailed repetitive tasks
• Excellent problem-solving skills, including the ability to independently research issues using multiple information sources

Compensation and Benefits

* The hourly range for this role is $16.54 - $32.55 per hour, with pay based on several factors including local labor markets, education, work experience, certifications, etc.

• Comprehensive benefits package, including medical, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• All benefits are subject to eligibility requirements

Application Deadline

This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this role. Please visit our website to submit your application. Apply for this job