Experienced Remote Customer Service Representative (Work From Home) – Commercial Insurance Solutions

At arenaflex, we're revolutionizing the way businesses connect with insurance solutions. As a leading insurtech company, we're committed to delivering exceptional customer experiences and building long-lasting relationships with our partners. We're now seeking an experienced and passionate Remote Customer Service Representative to join our team and help us achieve our mission.

About arenaflex

arenaflex is a fast-growing, profitable insurtech company that's changing the face of commercial insurance. Our innovative approach combines a best-in-class call center with a proprietary content and customer management platform, ensuring that our partners receive qualified new customers and are matched with insurance providers who meet their specific business needs. We're proud to be a part of this exciting industry and are committed to making a positive impact on our customers and communities.

Job Summary

As a Remote Customer Service Representative, you'll be the voice of arenaflex, handling inbound and outbound calls from small business owners seeking commercial insurance quotes. You'll work in a high-volume, fast-paced environment, using your exceptional communication and interpersonal skills to build positive relationships and drive customer satisfaction. If you're passionate about delivering exceptional customer experiences and have a minimum of two years of customer support experience in a remote call center environment, we want to hear from you!

Key Responsibilities

* Handle a large volume of inbound and outbound calls related to small business owners inquiring about commercial insurance needs

• Follow communication scripts and use knowledge of products and services to go off-script when necessary
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Meet daily qualitative and quantitative targets, achieving all objectives for service, productivity, and quality standards
• Collaborate with our team to resolve customer issues and provide exceptional service

Equipment Requirements

* Must have a Windows, Apple desktop/laptop, or Chromebook

• Access to high-speed internet
• Dedicated workspace
• Processor: Intel i5 8th Generation, Intel Celeron N4500, or AMD Ryzen 5 series or newer
• Processor: macOS 11 or newer (Big Sur 11, Monterey 12, Ventura 13, & Sonoma 14)
• RAM & CPU: less than 80% usage
• RAM (physical memory): minimum 8 GB

Qualifications

* Minimum of 2 years experience providing customer support in a call center environment

• Minimum of 2 years working remotely
• High School diploma or equivalent
• Strong experience with technology and proficiency with computers, including Google Workplace (formally G Suite), Google Chrome, and CRM software
• Strong typing and data entry skills
• Bilingual in Spanish is highly preferred
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
• Strong time management and decision-making skills

Inclusion at arenaflex

At arenaflex, we believe that creating a culture of equality and inclusion has a positive impact on our communities and customers. We're committed to building a team with a diverse variety of experiences, talents, and perspectives. We celebrate diversity and equality, and we're proud to be an inclusive workplace where everyone can fit in and belong.

Location and Work Arrangements

* Candidates must currently live in one of the following states: Alabama, Florida, Georgia, Kentucky, Michigan, Mississippi, Missouri, Nevada, North Carolina, Oklahoma, Tennessee, Texas, or Virginia

• Full-time position with 40 hours per week
• 8-hour shift
• Work from home with a dedicated workspace

Benefits

* 401(k) with matching

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Work from home

Compensation

* $13.50 per hour

How to Apply

If you're passionate about delivering exceptional customer experiences and have a minimum of two years of customer support experience in a remote call center environment, we want to hear from you! Please apply through our website by clicking the link below. Apply Job!

Language

* English (Required)

Work Location

* Remote We can't wait to hear from you! Apply for this job