Experienced LSCM Sales Customer Support Specialist – Commercial Division

At arenaflex, we're not just building a team – we're building a community of innovators, thinkers, and problem-solvers who share our passion for delivering exceptional customer experiences. As a valued member of our Commercial Division, you'll play a critical role in supporting our authorized independent US and Canadian dealers and company-owned locations, ensuring that our customers receive the highest level of service and satisfaction.

About arenaflex

arenaflex is a leading provider of innovative solutions and products that address the needs of a broad range of customers and industries. With a rich history of serving society with superior quality, we're committed to fostering a culture of diversity, inclusion, and collaboration. Our headquarters in Nashville, Tennessee, serves as the hub for our U.S. operations, while our parent company, arenaflex Corporation, is headquartered in Japan.

Our Mission

At arenaflex, we believe that people are our greatest asset. We're dedicated to creating a work environment that allows our teammates to bring their whole selves to work, knowing they're supported and valued. We champion all perspectives, individuals, and teams, recognizing the importance of diverse viewpoints in driving innovation and excellence.

Position Summary

As an LSCM Sales Customer Support Specialist, you'll be the key point of contact for our customers and field sales representatives, providing order management services and ensuring timely resolution of issues. Your responsibilities will include:

• Proactive account management for assigned accounts, collaborating with customers and sales representatives to meet their needs
• Handling multiple priorities and working in a fast-paced team environment
• Monitoring and tracking orders to ensure delivery requirements and shipments are being met to the customer's satisfaction
• Evaluating situations and determining the best path of resolution
• Analyzing and interpreting data for customer orders, providing timely feedback to the customer and sales representative
• Leveraging networks and resources to find effective and innovative solutions that maintain relationships without negatively affecting business results
• Managing new product launches to increase speed to market and ensure smooth transition
• Learning, effectively using, and coaching others on marketing programs and selling tools (Salesforce, customer portal)
• Other duties as assigned

Responsibilities

* Proactive account management for assigned accounts to support the needs of our customers and Sales representatives with collaborative interactions

• Handle multiple priorities and work in a fast-paced team environment
• Monitor & track orders to ensure delivery requirements and shipments are being met to the customers' satisfaction
• Evaluate situations and determine the best path of resolution
• Analyze and interpret data for customer orders providing timely feedback to the customer and sales representative
• Leverage networks and resources available when problems arise to find effective and innovative solutions that maintain relationships without negatively effecting business results
• Manage new product launches to increase speed to market and ensure smooth transition
• Responsible for learning, effectively using and coaching others on marketing programs and selling tools (Salesforce, customer portal)
• Other duties as assigned

Requirements

* High School diploma with relevant experience and/or a minimum of 2-3 years customer support experience in a call center or like environment

• Must have excellent problem-solving skills
• SAP experience is a plus
• Salesforce experience is a plus
• Detail-oriented and organized
• Team player who leads by example

What We Offer

* Competitive salary and performance incentives

• Formal training and development opportunities
• Paid vacation and holidays
• Healthcare packages for full-time and part-time employees
• 401k plan to help build your future
• Flexible work-from-home arrangement with occasional in-office events
• Collaborative and diverse work environment
• Opportunities for career growth and advancement

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity. Apply for this job