Experienced Bilingual Customer Service Representative – LATAM Expansion
At arenaflex, we're on a mission to revolutionize the way businesses grow and monetize their Instagram presence. As a leading provider of Instagram marketing resources, we've helped over 45,000 students from 30 countries achieve their online goals. Now, we're expanding our reach to Latin America, and we need a talented and passionate Customer Service Representative to join our team.
About arenaflex
arenaflex was founded by Brock and Chalene Johnson in 2020 with a vision to empower creators, entrepreneurs, and small businesses to succeed on Instagram. Our team is dedicated to providing top-notch resources and support to our students, and we're committed to making a positive impact in the lives of our customers. As a part of Team Johnson, we value people over profits, hate corporate speak, and love laughing and collaborating with each other.
Job Summary
We're seeking a highly motivated and bilingual Customer Service Representative to join our team on a part-time, remote contract basis. As a key member of our LATAM expansion team, you'll be responsible for providing exceptional customer service to our Spanish-speaking students, resolving issues, and helping us launch InstaClubHub Español in Latin America.
Responsibilities
* Handle all customer service tickets from our Spanish-speaking students inside Zendesk and What's App
- Reply to tickets within 24 hours, except on weekends
- Update customer accounts in various platforms
- Solve problems and brainstorm solutions with the rest of the team (in both English and Spanish)
- Work inside our payment processing system to help with refunds, subscription changes, etc
- Maintain and update Customer Service SOPs for this brand
- Work a maximum of 10 hours per week (to start)
Requirements
* Be a self-starter who can manage their own time and tasks
- Be ruthlessly resourceful - you will need to solve a lot of problems
- Get excited about making OTHER people's experience successful
- Have excellent written and verbal communication skills in both English and Spanish
- Be personable and service-oriented
Essential Qualifications
* 2+ years of customer service experience in a remote or call center environment
- Proven track record of providing exceptional customer service in a fast-paced environment
- Fluency in Spanish and English (written and verbal)
- Experience with Zendesk, What's App, and other customer service software
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
Preferred Qualifications
* Experience working with Latin American customers or in a LATAM-focused role
- Familiarity with Instagram marketing and social media management
- Experience with payment processing systems and refunds
- Knowledge of customer service software and tools (e.g. Zendesk, What's App, Asana, Dropbox)
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong time management and organizational skills
- Proficiency in Microsoft Office and Google Suite
- Familiarity with social media management and Instagram marketing
Career Growth Opportunities and Learning Benefits
* Opportunity to work with a leading provider of Instagram marketing resources
- Chance to be part of a dynamic and growing team
- Professional development and training opportunities
- Flexible work arrangements and remote work options
- Competitive hourly rate ($12-$14/hour)
Work Environment and Company Culture
* arenaflex is a remote-friendly company with a flexible work arrangement
- Our team is passionate, motivated, and dedicated to making a positive impact
- We value people over profits, hate corporate speak, and love laughing and collaborating with each other
- We're committed to creating a positive and inclusive work environment
Compensation, Perks, and Benefits
* Competitive hourly rate ($12-$14/hour)
- Flexible work arrangements and remote work options
- Professional development and training opportunities
- Opportunity to work with a leading provider of Instagram marketing resources
How to Apply
If you're a motivated and bilingual customer service professional looking for a new challenge, we want to hear from you! Please submit your application by emailing [[email protected]](mailto:[email protected]) with the following:
- A brief introduction and explanation of why you're interested in the role
- Answers to the four application questions (see below)
- A Loom recording demonstrating your knowledge of one of the pieces of software in our tech stack (narrate in Spanish)
Application Questions
1. What previous life experiences have equipped you with the skills you need to do this job? Specifically tell us how you know you'll be successful at the required tasks of this contract. (PLEASE REPLY IN ENGLISH) 2. Customer service can be super rewarding and super challenging. How do you stay calm under pressure or when handling irrational customers? (PLEASE REPLY IN ENGLISH) 3. How do you currently spend your time? What other gigs do you have going and how will this job fit into your schedule? (PLEASE REPLY IN ENGLISH) 4. Please film a Loom recording that demonstrates your knowledge of one of the pieces of software in our tech stack. (PLEASE NARRATE IN SPANISH)
Application Deadline
Applications will be accepted on a rolling basis until the position is filled. We look forward to hearing from you! Apply for this job