Experienced Customer Service Representative/Dispatcher – HVAC & Plumbing Industry

At arenaflex, we're passionate about creating comfort through innovative indoor heating and air conditioning solutions. With a rich history dating back to 1979, we've grown from a small family-owned service business to a leading residential and commercial HVAC and Plumbing contractor in Northern Virginia. Our commitment to exceptional customer service, quality workmanship, and community involvement has earned us a reputation as a trusted partner in the industry.

Job Role:

As a Customer Service Representative/Dispatcher at arenaflex, you'll play a vital role in delivering exceptional customer experiences while ensuring seamless operations within our Residential Department. Your responsibilities will include:

• Handling inbound phone calls for scheduling service and maintenance, responding to customer inquiries, and resolving issues in a timely and professional manner
• Maintaining accurate and up-to-date customer database records using Service Titan, our customer relationship management software
• Making daily outbound phone calls to customers to confirm appointments, provide updates, and gather feedback
• Routing technicians based on location to ensure efficient and timely service delivery
• Collaborating with the dispatch team to maintain a positive and productive work environment
• Participating in ongoing training and development to enhance your skills and knowledge in customer service, HVAC, and plumbing

Schedule:

Our flexible schedule allows for a great work-life balance:

• Wednesdays: In-office at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)
• Mondays, Tuesdays, Thursdays, and Fridays: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break)

Qualifications:

To succeed in this role, you'll need:

• Previous call center experience, with a minimum of one year of experience in a similar role
• Strong typing skills, with a minimum of 70 words per minute
• Ability to handle high call volumes and maintain a positive attitude under pressure
• Excellent communication and interpersonal skills, with the ability to work independently and as part of a team
• Familiarity with major cities and locations in Northern Virginia
• Accurate documentation skills, with the ability to maintain detailed records in our customer database (Service Titan)

Remote Work Requirements:

To ensure your success in a remote work environment, you'll need to provide:

• High-speed internet access
• A quiet workspace with minimal background noise

Benefits and Culture:

At arenaflex, we're committed to supporting your growth and well-being. Our benefits package includes:

• Medical, dental, vision, STD, LTD, and life insurance
• 401(k) retirement plan with company match
• 7 paid holidays per year
• Paid vacation and personal days
• Ongoing education and training opportunities, including periodic classes and workshops

Why Join arenaflex?

As a Customer Service Representative/Dispatcher at arenaflex, you'll have the opportunity to:

• Work with a dynamic and growing company that values customer satisfaction and employee development
• Contribute to a team that's passionate about delivering exceptional service and quality workmanship
• Enjoy a flexible schedule that allows for a great work-life balance
• Participate in ongoing training and development to enhance your skills and knowledge
• Take advantage of our comprehensive benefits package and competitive compensation

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job