Experienced Customer Service Representative Administrator – arenaflex

Join arenaflex's mission to solve for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. At arenaflex, we're guided by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical... communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view.

About arenaflex's MVRecovery Division

MVRecovery is the Skip Tracing, Forwarding, and Impound division of arenaflex, a leading provider of safety and security solutions. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it. We are seeking an experienced CSR (Customer Service Representative) Administrator who is assigned to actively work with field agents and customer information to secure collateral for our clients.

Job Description

We are searching for a CSR Administrator to work assignments within our fast-paced recovery environment. The qualified individual will be responsible for maintaining account orderliness, ensuring a field agent is assigned to each account, updating designated accounts with new information received from the client, as well as communicating any escalated information to the client or supervisor as needed. A proficient CSR will be able to facilitate the successful recovery of assigned collateral, while demonstrating basic product and service knowledge and initiating required actions as needed. The responsibilities of this position are performed 100% via computer – it does not require field work or travel.

Key Responsibilities:

* Maintain account orderliness and ensure a field agent is assigned to each account

• Update designated accounts with new information received from the client
• Communicate any escalated information to the client or supervisor as needed
• Facilitate the successful recovery of assigned collateral
• Demonstrate basic product and service knowledge and initiate required actions as needed
• Perform tasks 100% via computer, without field work or travel

Essential Qualifications:

* High School Diploma, or equivalent

• Minimum 2 years Customer Service and Account Management experience, or equivalent
• Legal authorization to work in the U.S. indefinitely is required
• Experience with collateral repossession, collections, asset recovery, skip tracing, and credit experience would be beneficial
• High level of experience using G-Suite, MS Office, and related applications

Preferred Qualifications:

* Strong phone skills with ability to give clear and concise direction

• Strong multi-tasking and organization skills
• Experience working in a remote environment

Skills and Competencies:

* Strong communication and interpersonal skills

• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program to help you develop your skills and advance your career

• Opportunities for professional growth and development in a dynamic and fast-paced environment
• Collaborative and supportive team environment
• Access to cutting-edge technology and tools to help you succeed

Work Environment and Company Culture:

* arenaflex is a remote-friendly company, offering flexible work arrangements to support work-life balance

• Collaborative and supportive team environment
• Access to cutting-edge technology and tools to help you succeed
• arenaflex is committed to providing an inclusive and accessible work environment for all employees

Compensation, Perks, and Benefits:

* Competitive salary and bonus structure

• Comprehensive benefits package, including medical, dental, vision, and 401K
• Generous paid time off packages and 9 paid holidays
• Employee Stock Purchase Plan and Paid Parental & Family Leave
• and more!

EEO Statement:

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

How to Apply:

If you're passionate about solving for safer and want to join our team, please submit your application through our website. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].

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