Experienced Customer Service Specialist - Extended Hours (Work from Home Flexibility) at arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Specialist - Extended Hours, you'll play a vital role in providing enthusiastic, professional-quality service to customers and arenaflex personnel, both internally and externally, through traditional and digital channels. If you're passionate about delivering outstanding customer service, working in a dynamic environment, and enjoying the flexibility of working from home, we want to hear from you!

About arenaflex

arenaflex is a leading financial institution dedicated to providing innovative banking solutions to our customers. We're committed to fostering a culture of excellence, professionalism, and inclusivity, where our employees can grow and thrive. Our mission is to empower our customers to achieve their financial goals, and we're seeking talented individuals like you to join our team.

Key Responsibilities

As a Customer Service Specialist - Extended Hours, you'll be responsible for:

• Delivering exceptional customer service through inbound telephone calls, responding to customer inquiries and problems, and gathering necessary information to document and resolve customer issues
• Maintaining accurate records of customer interactions, including telephone call statistics and account information
• Processing telephone transfers, loan payments, and stop payments requests made by phone
• Monitoring and responding to online chats from our website
• Maintaining and applying knowledge of regulations governing transactions in relation to banking services, including demand deposits and savings accounts
• Resetting electronic banking PINS, duplicating statements requests, and answering debit card inquiries
• Assisting customers with Internet Banking and Bill Pay, including resetting passcodes and guiding them through the Internet Banking website
• Providing Video Teller assistance for ITMs
• Identifying sales referral opportunities and making appropriate referrals and participating in sales campaigns as identified

Additional Responsibilities

* Maintaining accurate department records

• Keeping abreast of all arenaflex products and services
• Cross-selling to existing and prospective customers
• Performing any other duties assigned by your supervisor

Qualifications

To be successful in this role, you'll need:

• High school graduate or equivalent
• Extensive knowledge of deposits, loans, and banking products and services with a minimum of two years customer service experience or related experience
• Financial Call Center experience preferred but not required
• Ability to work independently and perform repetitive tasks
• Ability to work from home in a remote position
• Ability to sit for extended periods of time
• Ability to travel to the office for periodic meetings and training
• Ability to multi-task and work outside normal banking hours
• Good working knowledge of Microsoft 360 (Excel, Word, Outlook, etc.)
• Attention to detail and relationship-building skills
• Flexible and dependable with good communication skills, both verbal and written
• Demonstrates proficiency and commitment to excellence in performance of duties

Standards of Performance

As a Customer Service Specialist - Extended Hours, you'll be expected to:

• Report to work in a timely manner using secure remote connection
• Complete work accurately and efficiently
• Avoid distractions and use the right technology and follow the "Work from Home" guidelines
• Maintain a positive work environment with co-workers and customers
• Conduct customer relations in a manner that will enhance the overall marketing effort of arenaflex
• Provide courteous and professional service to all customers
• Exemplify the arenaflex Core Values: Professionalism, Accountability, Inclusion, Integrity, and Respectfulness
• Follow all company policies and procedures
• Meet technical requirements, including internet speed test (10 Mbps download/5 Mbps upload, with a latency of 50ms or less)

Remote Worker Agreement

As a remote worker, you'll be required to sign a Remote Worker Agreement, which outlines the terms and conditions of your employment, including:

• Employment at will: Both parties understand that employment is on an "at-will" basis, which means that either party may terminate employment at any time, for any reason whatsoever, with or without cause, except as prohibited by applicable federal or state law.
• Termination of Remote Worker Agreement: Either party may terminate the Remote Worker Agreement, with or without cause, upon reasonable notice to the other party.
• Job Performance/Impact: This agreement is subject to, but not limited to, the employee satisfying the following conditions on a continuing basis:

+ The employee shall perform all job duties at a satisfactory performance level + The employee's work schedule does not interfere with normal interactions with his/her supervisor, co-workers, or customers + The employee's work schedule does not adversely affect the ability of other company employees to perform their jobs

Work Environment and Culture

As a remote worker, you'll have the flexibility to work from home, but you'll still be an integral part of our team. You'll have access to:

• A comprehensive training program to ensure you have the skills and knowledge needed to excel in your role
• Ongoing support and feedback from your supervisor and colleagues
• Opportunities for career growth and development
• A dynamic and inclusive work environment that values diversity, equity, and inclusion
• A competitive compensation and benefits package, including health insurance, retirement savings, and paid time off

How to Apply

If you're passionate about delivering exceptional customer service and working in a dynamic environment, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply Job! Apply for this job