Experienced Customer Service Representative – Remote Contact Center Chat Support

At arenaflex, we're on a mission to provide exceptional financial services to our members, and we're seeking a talented and dedicated Customer Service Representative to join our Remote Contact Center Chat Support team. As a key member of our team, you'll play a vital role in delivering outstanding member experiences through various channels, including chat, messaging, email, and phone. If you're passionate about providing top-notch customer service, have a knack for problem-solving, and are comfortable in a sales environment, we want to hear from you!

A DAY IN THE LIFE OF A REMOTE CONTACT CENTER CHAT REPRESENTATIVE AT ARENAFLEX

As a Remote Contact Center Chat Representative at arenaflex, you'll have the opportunity to work in a dynamic and fast-paced environment, where no two days are ever the same. Your primary responsibilities will include:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of arenaflex's products and services.

REMOTE CONTACT CENTER CHAT REPRESENTATIVE SKILLS AND QUALIFICATIONS

To succeed in this role, you'll need to possess the following skills and qualifications:

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• Must meet the requirements for our Telecommuting Program (more information below!).
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

TELECOMMUTING PROGRAM REQUIREMENTS

To ensure a seamless and productive work experience, we require our Remote Contact Center Chat Representatives to meet the following telecommuting program requirements:

• A dedicated workspace.
• Secure and strong internet connection.
• Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
• An environment free from loud noises or outside distractions.

FIRST 60 DAYS: ON-SITE TRAINING AT OUR CORPORATE CAMPUS

The first 60 days of your employment will be spent on-site at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge, where you'll receive comprehensive training and onboarding.

WHY JOIN THE ARENAFLEX TEAM?

At arenaflex, we're more than just a financial institution – we're a community-driven organization that's dedicated to making a positive impact in the lives of our members and employees. Since 1956, we've been providing financial services to individuals and their families throughout the state of Louisiana, and we've grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We're committed to creating, promoting, and nurturing a safe and inclusive work environment, where diverse talents and perspectives are valued and celebrated. We believe that our differences make us a better team, allowing us to make better decisions, be more innovative, and better serve our members and communities.

BENEFITS OF WORKING AT ARENAFLEX

As a full-time employee of arenaflex, you'll enjoy an array of amazing benefits, including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Retiree insurance for eligible employees.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.

EQUAL OPPORTUNITY EMPLOYER

arenaflex is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities. If you're passionate about delivering exceptional customer service, have a strong work ethic, and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity to join our Remote Contact Center Chat Support team at arenaflex! Apply Job! Apply for this job