Experienced Customer Service Associate – Global Pharmaceutical Diagnostics

At arenaflex, we're dedicated to delivering precision health to improve patient lives in moments that matter. As a Customer Service Associate, you'll play a vital role in ensuring our customers receive exceptional service, fostering strong relationships, and driving business growth. If you're passionate about delivering outstanding customer experiences, we want to hear from you.

Job Description

As a Customer Service Associate at arenaflex, you'll be part of a dynamic team that's committed to excellence in customer service. Your primary responsibility will be to provide top-notch service to our customers, overseas distributors, and subsidiaries, ensuring compliance at all times. You'll work collaboratively with other departments to resolve disputes, establish strong relationships with customers and commercial partners, and develop a deep understanding of our products and supply chain.

Essential Responsibilities

* Provide exceptional service to end customers, distributors, and subsidiaries, ensuring a quality of service that meets or exceeds expectations

• Receive and manage customer orders in line with company policy and systems, following through to shipment
• Collaborate with other GE departments to resolve disputes and ensure seamless customer service
• Establish close relationships with customers and commercial partners to gain their trust and loyalty
• Respond to customer queries in a timely and professional manner, providing accurate and helpful information
• Develop a solid understanding of our products and supply chain, staying up-to-date on new developments and innovations
• Work as part of a team, with a flexible and proactive approach to increase and maintain the quality of service
• Build effective relationships with other departments to understand the impact on customers and service levels
• Provide knowledge and accurate information to customers, ensuring they have a positive experience with arenaflex
• Raise quotations for customers and distributors as requested and in line with Company Policy

Qualifications/Requirements

* Some experience in customer service or a customer-facing environment

• Outstanding communication skills, both written and oral
• Competent with Excel and Word
• Ability to manage self and tasks in a proactive manner
• Excellent organizational and administrative skills
• Attention to detail
• A calm and analytical approach to problem-solving
• Ability to communicate using local language and additional languages if required
• Ability to work the closing shift (9:30am-6:30pm EST), with a one-hour lunch break daily

Desired Characteristics

* Ability to work in a cross-functional, cross-country team environment

• Willingness to work as part of a team, driving individual projects and initiatives
• ERP/SAP knowledge
• Fluency in Spanish is desired

About Us

At arenaflex, we're proud to be a global leader in the pharmaceutical diagnostics industry, serving over 100 countries and employing over 4000 people. Our Pharmaceutical Diagnostics (PDx) business is the number one global supplier of contrast media and molecular imaging agents used in medical imaging exams. We're committed to making a positive impact worldwide, supporting three patients every second.

Our Culture

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. Our total rewards are designed to unlock your ambition, giving you the boost and flexibility you need to turn your ideas into world-changing realities.

Career Growth Opportunities

As a Customer Service Associate at arenaflex, you'll have access to a range of career growth opportunities, including:

• Professional development and training programs
• Challenging careers in a dynamic and growing industry
• Competitive compensation and benefits package
• Opportunities to work with a global team and contribute to a company that's making a positive impact worldwide

Work Environment

We offer a great work environment, with a focus on collaboration, care, and support. Our office is located in [insert location], with easy access to public transportation and amenities.

Compensation and Benefits

We offer a competitive compensation package, including:

• Salary: $40,800.00-$61,200.00 Annual
• Performance-based incentive compensation, including cash bonuses and long-term incentives (LTI)
• Comprehensive benefits package, including medical, dental, vision, paid time off, 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.

Application Deadline

The application deadline for this position is September 14, 2024. We encourage you to apply early, as we reserve the right to close the application process at any time.

How to Apply

To apply for this exciting opportunity, please visit our website and submit your application through our online portal. We look forward to hearing from you! Apply Now! Apply for this job