Experienced Live Chat Specialist – Customer Service & Relationship Building

At arenaflex, we're passionate about delivering exceptional customer experiences that drive loyalty and retention. As a key member of our remote team, you'll play a vital role in building lasting relationships with our clients and their families, providing top-notch service, and driving sales. If you're a people person with a passion for problem-solving and a knack for developing long-term relationships, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions in the customer service industry. We're committed to empowering our team members to excel in their roles, providing opportunities for growth and development, and fostering a culture of collaboration and excellence. Our mission is to deliver exceptional customer experiences that drive loyalty and retention, and we're looking for talented individuals like you to join our team.

Primary Responsibilities

As an Experienced Live Chat Specialist at arenaflex, you'll be responsible for:

• Creating relationships with new and existing families that lead to loyalty and customer retention
• Effectively managing chat requests, emails, and tickets in a timely manner
• Identifying and assessing family's needs to achieve satisfaction quickly and efficiently
• Providing appropriate solutions and alternatives within an appropriate amount of time
• Following and implementing live chat protocols and guidelines
• Encouraging customers to purchase swim lesson packages by using a prepared script to reference important parts of what the company offers
• Working effectively in a team environment to support achievement of lesson registration goals
• Maintaining high customer satisfaction ratings based on explicit criteria set by the company
• Handling customer concerns, providing appropriate solutions and alternatives, and following up to ensure resolution
• Providing effective rebuttals to customers who are looking to release their lesson schedule
• Recommending additional services to customers by understanding their needs
• Assisting with projects as needed
• Completing and passing all assigned continual training and role play assignments

General Qualifications

To succeed in this role, you'll need:

• Excellent written communication skills
• A positive and upbeat personality
• The ability to type 55 WPM
• Excellent interpersonal skills with the ability to manage sensitive information
• The ability to multi-task, prioritize, and manage time effectively
• Openness to coaching and training to increase customer acquisition performance
• The ability to actively listen and adapt to different types of personalities over chat
• A professional and courteous demeanor at all times
• The ability to handle five chats at once
• Availability to work at least one weekend day and evenings

Preferred Qualifications

We're looking for team players who are:

• Confident, adaptable, ambitious, and an achiever
• Committed and reliable
• Open to receiving feedback and always willing to learn
• Respectful, outgoing, and motivated

arenaflex STRIVE Values

We're looking for individuals who embody our STRIVE values:

• Service: Providing exceptional customer experiences that drive loyalty and retention
• Tenacity: Demonstrating a relentless pursuit of excellence and a commitment to achieving results
• Responsibility: Taking ownership of our actions and decisions, and being accountable for our performance
• Integrity: Acting with honesty, transparency, and ethics in all our interactions
• Versatility: Embracing change and adapting to new situations with flexibility and agility
• Entrepreneurship: Thinking creatively and innovatively to drive growth and improvement

Benefits & Perks

As a member of our team, you'll enjoy:

• Flexible work schedules to accommodate your needs
• Additional benefits, including:

+ 401(k) plan + Dental insurance + Flexible schedule + Health insurance + Life insurance + Paid time off + Vision insurance

• A supportive and collaborative work environment
• Opportunities for growth and development
• A competitive compensation package

Schedule & Location

This is a remote position, and we're hiring candidates from the United States and Canada. You'll work an 8-hour shift, with flexibility to accommodate your needs.

How to Apply

If you're a motivated and customer-focused individual with a passion for problem-solving and relationship building, we want to hear from you! Apply now to join our team and take the first step towards a rewarding career with arenaflex. Apply Now! Apply for this job