Experienced Bilingual Customer Service Representative – Commercial Energy Customer Care
At arenaflex, we're dedicated to delivering exceptional customer experiences within the commercial energy business in MS. As a Customer Service Representative, you'll be part of our dynamic team that provides high-quality support to our utility clients and their customers. We're seeking a highly skilled and motivated individual to join our team, working remotely in the US.
About arenaflex
arenaflex is an 8(a), WOSB, LGBTE, and WBE owned management consulting firm founded in 1990. We pride ourselves on blending the best in people with the ongoing demands of the workplace by providing high-quality staffing and executive search services. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry.
Job Description
As a Customer Service Representative, you'll play a vital role in delivering an exceptional customer experience within the commercial energy business. Your primary responsibilities will include:
- Non-scripted customer interactions via phone, email, and software chat application
- Professional outreach to customers and program participants
- Reviewing and assisting customers with energy application inquiries and program questions
- Other administrative duties as assigned
Key Responsibilities:
* Provide exceptional customer service through phone, email, and online chat support
- Process energy applications accurately and efficiently
- Troubleshoot application requirements and resolve issues in a timely manner
- Collaborate with team members to achieve shared goals and objectives
- Stay up-to-date with industry developments and best practices in energy efficiency customer support
Essential Qualifications:
* High school diploma or equivalent
- 2+ years of professional work experience
- Proficiency with MS Word, Excel, and other programs within the MS Office Suite
- Ability to pass a background check
Preferred Qualifications:
* Previous business processing or back-office experience
- Ability to accurately process applications within a highly repetitive processing environment
- Previous sales or customer service experience
- Computer skills, including data entry with high accuracy and speed, and database navigation
- Strong communication skills, both written and oral
- Ability to display a high energy level, positive attitude, and enthusiasm for the program
- Experience working with program participants ranging from homeowners to contractors
- Identifies, defines, and resolves problems in a timely manner
- Ability to work independently and with others
- Strong organizational and analytical skills
- Ability to type 45 to 50 wpm
- Team player with the ability to work in a fast-paced environment
- Superior interpersonal skills, including courtesy, professionalism, and a cooperative attitude
- Ability to be flexible to handle multiple priorities and work limited overtime as necessary
- Able to sit for prolonged periods of time
- Takes pride in own ability to positively make a difference in the lives of program participants
- Desire and ability to quickly learn about the energy business
Skills and Competencies:
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong organizational and analytical skills
- Proficiency with MS Office Suite and other software applications
- Ability to type 45 to 50 wpm
- Strong problem-solving and troubleshooting skills
- Ability to work independently and with others
- Superior customer service skills
Career Growth Opportunities and Learning Benefits:
* arenaflex is committed to providing ongoing training and development opportunities to help you grow in your career
- Collaborate with a dynamic team of professionals who are passionate about delivering exceptional customer experiences
- Opportunities for career advancement and professional growth
- Access to industry-leading training and development programs
- Collaborative and inclusive work environment
Work Environment and Company Culture:
* arenaflex is a remote-friendly company, offering flexible work arrangements to support work-life balance
- Collaborative and inclusive work environment that values diversity and equality
- Opportunities for professional growth and development
- Access to industry-leading training and development programs
- Recognition and rewards for outstanding performance and contributions
Compensation, Perks, and Benefits:
* Competitive salary and benefits package
- Opportunities for professional growth and development
- Access to industry-leading training and development programs
- Collaborative and inclusive work environment that values diversity and equality
- Recognition and rewards for outstanding performance and contributions
Conclusion:
If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you'll have the chance to work with a dynamic team of professionals who are dedicated to making a positive impact in the lives of program participants. Apply now to join our team and take the first step towards a rewarding and challenging career in the commercial energy business. Apply for this job