Permit Operations Lead (Fully Remote)

About PermitFlow PermitFlow is building AI agents for the $1.6T construction industry. We're creating the leading pre-construction platform, starting with the $12B permitting market. Our platform automates the slow, manual permitting process for builders, handling everything from jurisdiction research to application preparation, submission, and real-time tracking. By turning fragmented regulations and workflows into structured, intelligent systems, we help contractors move faster, reduce risk, and scale with confidence. We've raised over $36.5M with Kleiner Perkins leading our Series A, with participation from Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures. Our backers include founders and executives from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, Uber, and more. We are a team of architects, engineers, permitting experts, and product builders who know the pain of pre-construction firsthand and are committed to solving it. Demand is growing faster than we can keep up, and we're looking for top talent to help us scale. ✋ Who you are?

• Construction Permitting Expert: You have extensive hands-on experience in construction permitting, with a thorough understanding of regulations, compliance, and the entire permit lifecycle. To be successful at this role will require excitement about this space and the construction industry at large.
• Customer-Centric: You excel at building and maintaining strong customer relationships, understanding your customers' unique needs, and identifying how PermitFlow can support their success and growth.
• Team Player: You're a crucial contributor to the pilot process, ensuring a seamless customer journey from software adoption to full implementation. Collaboration is your strength, and you thrive in a cross-functional environment.
• Analytical Thinker: Data-driven decision-making is your specialty. You are skilled at gathering, interpreting, and leveraging data to enhance customer conversations and improve processes.
• What You'll Do:
• Manage the Permit Process: Lead the full lifecycle of permit applications, including researching requirements, preparing forms, gathering supporting documentation, and submitting applications to authorities.
• Ensure Compliance and Accuracy: Guarantee that permit applications are completed accurately and include all required documentation to meet the standards of the relevant authorities.
• Monitor and Expedite Approvals: Track the status of permits and follow up proactively with authorities to move applications through the process as efficiently as possible.
• Customer Point of Contact: Serve as the go-to resource for customers, keeping them updated on permit status, timelines, and requirements.
• Generate Reports: Produce detailed reports on permit progress, providing regular updates to customers and stakeholders.
• Optimize Processes: Continuously identify opportunities for improvement, implementing best practices to streamline workflows, reduce bottlenecks, and increase operational efficiency.

Qualifications & Fit:

• 5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role, ideally within a SaaS or tech-driven environment.
• Comprehensive knowledge: Strong understanding of construction permitting processes, regulations, and compliance standards, with a keen awareness of how these vary across jurisdictions.
• Multi-state expertise: Experience working on permitting projects across multiple states or regions is highly preferred.
• Exceptional project management skills: Ability to juggle multiple projects and deadlines efficiently while maintaining attention to detail.
• Outstanding communication: Strong interpersonal skills, capable of working cross-functionally with internal teams, managing customer relationships, and collaborating with AHJs.
• Leadership experience: 2+ years of experience managing and mentoring teams, focusing on coaching, performance management, and driving team development.
• Customer-centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver top-notch service and support throughout the entire project lifecycle.
• Critical thinker and problem-solver: Ability to remain calm under pressure, quickly assess challenges, and find effective solutions.

Benefits:

• Equity packages
• Competitive Salary ($USD)
• 100% Paid health, dental & vision coverage
• Company issued laptop
• Home office & equipment stipend
• Team building events
• Unlimited PTO

Interview Process:

• Initial assessment, 30 minutes
• Recruiter interview, 20 minutes
• Permitting take-home challenge, 1-3 hours, 3 day time limit
• Hiring Manager interview, 30 minutes
• Second Hiring Manager interview, 30 minutes
• Offer!

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