Technical Support / Customer Service Representative (Remote) – Join arenaflex's Global Team of Game-Changers

Are you ready to embark on a new career journey with a forward-thinking global organization that prioritizes people-first culture and genuine inclusivity? Do you want to join a company that consistently earns prestigious awards for being a "World's Best Workplace," "Happiest Employees," and "Best Companies for Career Growth"? If so, a remote Technical Support / Customer Service Representative position at arenaflex is the perfect opportunity for you!

About arenaflex

arenaflex is a global organization that empowers individuals to reimagine their careers and develop lifelong friendships. With a diverse team from over 70 countries, we're united by a shared passion for delivering exceptional customer experiences and tech-powered innovation. Our commitment to nurturing a true people-first culture has earned us numerous awards and recognition, making us a leader in the industry.

Career Growth and Personal Development

This is a fantastic "work from home" opportunity that will allow you to develop new skills, build meaningful relationships, and grow both personally and professionally. arenaflex invests heavily in our team members, providing comprehensive training, technologies, and ongoing support to ensure their success. Plus, with a strong focus on internal promotions, about 80% of our managers and leaders have been promoted from within! This means you'll have real career growth potential and opportunities to develop your skills through our range of FREE Learning and Leadership Development programs.

Key Responsibilities

As a Technical Support / Customer Service Representative working from home, you'll be responsible for:

• Providing inbound customer support using a call flow guide
• Resolving technical issues related to hardware, software, and client products
• Tracking, documenting, and retrieving information in databases
• Being an amazing problem-solver
• Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offering additional products and/or services
• Delivering expert customer experiences...with a smile

Your Qualifications

To succeed in this role, you'll need:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Technical support experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What's in it for you?

arenaflex is committed to investing in our team members, providing a comprehensive benefits package that includes:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Join the arenaflex Team Today!

If you're ready to embark on a new career journey with a global organization that prioritizes people-first culture and genuine inclusivity, apply today! arenaflex is an equal opportunity employer and complies with all fair employment practices laws. We're committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status. To apply, please visit our website and create a Job Seeker account. We look forward to hearing from you!

Physical & Mental Requirements

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed

Currently, this position may be performed only in the states listed here.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and complies with all fair employment practices laws. We're committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status. For more information regarding your EEO rights as an applicant, please visit the following websites: -English (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12.pdf) -Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRightsSp6.12.pdf) To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) . If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) . Apply for this job