Experienced Customer Marketing Consultants Team Lead – Strategic Partnerships and Process Optimization

At arenaflex, we're committed to empowering our customers, colleagues, and communities to progress in incredible ways. As a global and diverse community, we're dedicated to upholding our company values and delivering the world's best customer experience every day. We're seeking an experienced Customer Marketing Consultants Team Lead to join our team and lead the way in strategic partnerships and process optimization.

About arenaflex

arenaflex is a global leader in the financial services industry, with a rich history of innovation and a commitment to excellence. Our company values are built on a foundation of integrity, teamwork, and customer-centricity. We're proud to be a diverse and inclusive workplace, where everyone feels seen, heard, and valued. Our colleagues are our greatest asset, and we're dedicated to providing them with the support, resources, and opportunities they need to thrive professionally and personally.

Join the arenaflex Team

As a Customer Marketing Consultants Team Lead, you'll be part of a dynamic team that's constantly evolving and pushing the boundaries of what's possible. You'll have the opportunity to work with one of the most valuable data sets in the world, identifying insights and actions that can have a meaningful impact on our customers and our business. Our team is passionate about delivering exceptional customer experiences, and we're committed to upholding our company values and powerful backing promise.

Key Responsibilities

As a Customer Marketing Consultants Team Lead, you'll be responsible for:

• Consulting with marketing on targeting & eligibility for benefit reinforcement and spend campaigns targeted to Consumer and Commercial customers
• Reviewing all list request submissions for accuracy, finalizing with marketing, and providing clear instructions to list execution team members to code and create file for delivery
• Providing subject matter expertise to platform transformation team and participating in testing and campaign migration to new platform
• Troubleshooting and researching any data anomalies or customer complaints
• Identifying process efficiencies and opportunities to simplify or reduce the number of list requests from marketing to free up capacity

Preferred Qualifications

* Strategic and logical thinking

• Understanding of marketing operations
• Experience working with data and marketing platforms like Unica or Redpoint
• Ability to be highly organized and meet deadlines
• A "can do" attitude and creative problem-solving
• Strong relationship and communication skills with consulting expertise
• Process improvement mindset
• Big data platform/programming a plus (Hive, PySpark SQL, etc.)

What We Offer

* Competitive base salaries

• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Work Environment and Company Culture

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. Our company culture is built on a foundation of integrity, teamwork, and customer-centricity. We believe in empowering our colleagues to thrive professionally and personally, and we're dedicated to providing them with the support, resources, and opportunities they need to succeed.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Apply Now

If you're a motivated and experienced professional who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join our team and lead the way in strategic partnerships and process optimization. Apply for this job