Experienced Full Stack Customer Service Representative – Remote Call Center
At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. As a key member of our remote call center team, you'll play a vital role in connecting with individuals who have been affected by these issues and guiding them through the process of seeking compensation.
Job Summary:
We're seeking an experienced and results-driven Customer Service Representative to join our remote call center team. As a Customer Service Representative, you'll be responsible for connecting with individuals who have expressed interest in potentially qualifying for compensation, providing exceptional customer service, and achieving or exceeding monthly Key Performance Indicators (KPIs). If you're a motivated and customer-focused individual with a strong background in call-center environments and sales-focused roles, we encourage you to apply.
Responsibilities:
* Connect with individuals who have filled out a form to see if they meet the criteria to potentially qualify for compensation, using an automated dialer to manage high volumes of connections.
- Speak with 40-50 callers a day, with 1-5 callers potentially qualifying for compensation.
- Multitask while on calls, listening, answering questions, and viewing multiple windows.
- Achieve or exceed monthly KPIs to improve retention, upsell, and cross-sell rates and goals.
- Accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts appropriately.
- Participate in training and other learning opportunities to expand knowledge of the position.
- Adhere to all company policies and procedures.
- Assist with other projects as needed.
- Self-troubleshoot and problem-solve basic IT problems.
What We're Looking For:
* Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong problem-solving and conflict resolution skills.
- Competitive and results-driven, with a focus on achieving or exceeding monthly KPIs.
- Ability to work 40+ hours a week.
Requirements:
* Must reside in the State of Florida or New Jersey.
- Must have a quiet, distraction-free space to work.
- Reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) with:
+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU
- High-speed internet (50Mbps with 100MBps upload minimum - standard internet).
- Reliable Noise Cancellation Headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30).
- Strong background in call-center environments and sales-focused roles.
- 2+ years of phone sales/customer service experience.
What We Offer:
* Total Compensation up to $33.00+/hour ($70,000+), including commissions and bonuses.
- Health Insurance, Vision & Dental Coverage.
- Paid Holidays and Paid Time Off (PTO).
- Eligible for overtime outside of the training period.
Hours of Operation:
* Full-time schedule of 40 hours a week from the following hours: + Monday-Thursday 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern. + Friday 8:30 AM to 4:30 PM Eastern.
- Training Schedule will be Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern.
Why Join arenaflex?
At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth and development. Our team is passionate about making a difference in the lives of those affected by negligence, and we're looking for like-minded individuals to join us on this mission. If you're a motivated and customer-focused individual with a strong background in call-center environments and sales-focused roles, we encourage you to apply.
How to Apply:
If you're ready to take the next step in your career and join our remote call center team, please visit our website to apply. We can't wait to hear from you! Apply Now! Apply for this job