Experienced Full Stack Customer Solutions Specialist – 3rd Shift
Join arenaflex, North America's fastest growing roadside assistance company and dispatch technology platform, as we continue to revolutionize the way we provide best-in-class roadside assistance to our members. We're seeking dedicated customer-oriented candidates to join our team of Customer Solutions Specialists (CSSs) in a 3rd shift role. This team takes in-bound calls from members in need of roadside assistance (tire change, jump start, tow) via phone, arranges the needed service by selecting and dispatching a service provider, and provides customer care and follow up.
About arenaflex
arenaflex operates multiple 24x7x365 call centers, including Canada, with headquarters located in downtown Johnson City, TN. Our business objective is to provide exceptional roadside assistance to all our members. With a focus on innovation and customer satisfaction, we're committed to delivering a world-class experience for our members. Check us out at www.arenaflex.com to learn more about our mission and values.
Job Summary
As a Customer Solutions Specialist, you'll be the face of arenaflex, providing top-notch customer service to our members in need of roadside assistance. You'll work in a fast-paced environment, utilizing modern technology to perform basic tasks such as address location, research, and basic typing. If you're looking for a career where you can utilize your communication skills, empathy, and problem-solving abilities to make a real difference in people's lives, we could be a great fit for you!
Responsibilities
* Answer inbound member calls in a professional and courteous manner
- Ask essential questions to understand each member's unique situation and provide solutions
- Navigate computer programs to locate members, identify nearby service providers, and dispatch the correct service
- Accurately collect and perform data entry of all required member/provider information
- Use professional communication etiquette and active listening skills to assist members/providers with their needs
- Demonstrate efficient call control with the ability to follow a script for various partners/scenarios and deescalate situations when necessary
- Consistently meet company standards and specified goals as assigned by management on a regular basis
- Maintain confidentiality of account information
- Escalate any issues that may arise to management
- Adhere to the prescribed policies and procedures as outlined in the Employee Handbook
Requirements
* High school diploma or equivalent required
- 1 year of call center or customer service experience preferred
- Excellent communication skills, including a professional, articulate voice and ability to listen and communicate effectively
- Ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member
- Positive attitude and ability to work well with others
- Emotional resilience and ability to handle upset members in a calm, professional manner
- Ability to work in a fast-paced environment while maintaining a professional attitude
Benefits
* Competitive hourly rate: $12.00 - $15.00
- Full-time or part-time opportunities available
- Flexible work schedules and opportunities to earn work from home days
- Paid training – no experience required!
- Performance-based incentives
- Sign-On & Referral Bonuses Available
- Paid Holidays & Paid Time Off
- Benefits including Health, Dental, and Vision plans
- Casual dress code – wear a hat, T-shirt, jeans, etc. every day!
- Inbound Calls Only – No Cold Calls, No Sales, No Collections!
Why Join arenaflex?
* We're a great place to work and have a fun and friendly work environment!
- We offer opportunities for career advancement with proven skills
- Our revolutionary technology takes the guesswork out of the job and provides you with all the tools you need to be successful
- You'll have the chance to make a real difference in people's lives and provide exceptional customer service
How to Apply
If you're a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website at www.arenaflex.com/careers. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
Remote Work Opportunities
This role is available as a full remote position, with opportunities to work from home. arenaflex offers flexible work arrangements to support our employees' work-life balance and well-being.
Location
Johnson City Operations Center, Johnson City, TN
Job Type
Full-time or Part-time
Shift
3rd Shift
Category
Customer Service
Education Level
High School
Salary Range
$12.00 - $15.00 Hourly
Experience
1 year of call center or customer service experience preferred Apply for this job