Experienced Customer Service Representative - Membership Development

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a key member of our Member Service Center (MSC) team, you'll play a vital role in shaping the future of our industry-leading membership call center. We're seeking highly motivated and customer-centric individuals to join our dynamic team as Customer Service Representatives - Membership Development.

About arenaflex

arenaflex is the largest federation of AAA clubs in the nation, with a rich history dating back to 1902. Our organization has grown to encompass 14,000 employees across 21 states, serving over 17 million members. We're proud of our national brand recognition, long-standing reputation, and constantly growing membership. Our strength lies in our diverse and inclusive workforce, where employees from various backgrounds, cultures, and personalities come together to deliver legendary, lifetime service to our members.

Job Summary

As a Customer Service Representative - Membership Development, you'll be responsible for receiving and successfully resolving member service requests via the telephone or internet. You'll possess the skill sets to achieve proficiency in two other business lines within the MSC, mediating requests for service, and selling and promoting various products and services. You'll be empowered to make service-policy exceptions on the member's behalf from an MRM perspective, ensuring member retention and satisfaction.

Key Responsibilities

* Receive and successfully resolve member service requests via the telephone or internet

• Mediate requests for service and possess the skill sets to achieve proficiency in two other business lines within the MSC
• Sell and promote various products and services to meet member needs
• Empowered to make service-policy exceptions on the member's behalf from an MRM perspective, ensuring member retention and satisfaction
• Meet goals at the minimum standard/threshold by the end of the 90-day training period

What We Offer

* Outstanding benefits package, including health coverage, 401(K) saving plan with company match, and pension

• In-person training schedule (9am to 6pm, Monday to Friday, and every other Saturday)
• Regular schedule (10:00 am to 7:00 pm, every other Saturday)
• Competitive starting salary of $22/hour
• Paid training and growth opportunities

Is This Position for You?

If you're a people person with a magnetic personality, enjoy making small talk, and are passionate about helping others, this role is perfect for you! We're not looking for individuals who can read scripted transactions; instead, we're seeking forward-thinking, problem-solvers who can dazzle our members with their personalities while critically thinking of unique member-centric solutions.

What You'll Do

* Work directly with customers through inbound phone calls, ranging from helping customers maintain their memberships to calculating DMV registration fees

• Listen and understand customer issues, while offering meaningful solutions and proactively offering valuable arenaflex products and services to meet their needs
• Actively listen and engage members and fellow team members with a "can-do" attitude
• Be open to training, coaching, and development leading to positive career growth

What You'll Need

* Prior customer service experience

• Must live within a 30-mile radius of the training location (1225 S Freeport Pkwy, Coppell, TX 75019)
• Demonstrate excellent communication skills (written, verbal, and listening)
• Ability to multi-task and perform well in a fast-paced environment
• Proficiency using computers while actively listening, both for data entry and complex computer navigation
• A flexible, "can-do" attitude to navigate our ever-changing environment
• High school diploma or equivalent
• Must be able to pass a background check and drug test

Diversity, Inclusion, and Belonging

At arenaflex, we're committed to creating a workplace where all employees, regardless of background or characteristics, feel engaged, belong, and can grow and develop long careers with our organization. We believe that the strength of our organization lies in our diverse and inclusive workforce, where employees from various cultures, backgrounds, personalities, and strengths come together to deliver legendary, lifetime service to our members.

Remarkable Benefits

* Health coverage for medical, dental, vision

• 401(K) saving plan with company match and pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services, and more!)

Join Our Team

If you're a customer-centric individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative - Membership Development, you'll have the chance to grow and develop your skills, work with a dynamic team, and make a real difference in the lives of our members.

Apply Now

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