Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience at arenaflex

Job Summary:

Join the arenaflex team as an Experienced Pharmacy Customer Service Associate, where you will play a vital role in delivering exceptional patient experiences and contributing to the success of our pharmacy operations. As a key member of our team, you will be responsible for providing top-notch customer service, assisting pharmacists with prescription processing, and maintaining a clean and organized store environment. If you are passionate about delivering outstanding customer experiences and have a strong desire to grow and develop your skills, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading healthcare company dedicated to providing high-quality patient care and exceptional customer experiences. Our team of dedicated professionals is committed to making a positive impact in our communities, and we are seeking like-minded individuals to join our team. As a Pharmacy Customer Service Associate, you will be part of a dynamic team that is passionate about delivering exceptional patient experiences and contributing to the success of our pharmacy operations.

Key Responsibilities:

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Customer Experience:

+ Engage customers and patients by greeting them and offering assistance with products and services. + Resolve customer issues and answer questions to ensure a positive customer experience. + Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.

Operations:

+ Provide customers with courteous, friendly, fast, and efficient service. + Recommend items for sale to customers and recommend trade-up and/or companion items. + Register customer purchases on assigned cash register, collect cash, and distribute change as requested. + Process voids, returns, rain checks, refunds, and exchanges as needed. + Keep counters and shelves clean and well-merchandised, take inventory, and maintain records. + Check in and price merchandise as required or as directed by store manager or communicated by the shift leader.

Pharmacy Operations:

+ Assist pharmacists with prescription processing, including retrieving, counting, and pouring pharmaceutical drugs. + Verify medicine is correct and check for possible interactions. + Report prescription errors to the pharmacist on duty and adhere to company policies and procedures. + Review and comply with the arenaflex Pharmacy Code of Conduct.

Administrative Tasks:

+ Process manual claims for third-party program prescription services in a timely and efficient manner. + Perform other clerical duties as assigned by the Pharmacy Manager.

Inventory Management:

+ Assist with inventory management activities, including ordering, unpacking, checking, and storing shipment of pharmaceuticals. + Maintain knowledge of company asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.

Store Maintenance:

+ Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). + Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise. + Complete resets and revisions as directed. + Assist with separation of food items and product placement as specified by policies/procedures.

Additional Responsibilities:

+ Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine. + Assume web pick-up responsibilities, including monitoring orders, filling orders, and delivering orders to customers. + Assist with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance.

Essential Qualifications:

* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.

• 1-2 years of experience in a pharmacy or retail environment, preferably in a customer-facing role.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, pharmacists, and other team members.
• Ability to work in a fast-paced environment and adapt to changing priorities and situations.
• Basic math skills and accuracy with handling cash and operating a cash register.
• Ability to lift up to 25 pounds and stand for long periods.

Preferred Qualifications:

* PTCB certification or state required certification/registration.

• Experience with pharmacy systems and equipment.
• Knowledge of pharmacy operations and procedures.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.

Skills and Competencies:

* Excellent customer service skills, with the ability to provide a positive and welcoming experience for customers.

• Strong communication and interpersonal skills, with the ability to work effectively with customers, pharmacists, and other team members.
• Basic math skills and accuracy with handling cash and operating a cash register.
• Ability to work in a fast-paced environment and adapt to changing priorities and situations.
• Strong problem-solving and analytical skills.
• Ability to lift up to 25 pounds and stand for long periods.

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program to help you develop your skills and advance your career.

• Opportunities for professional growth and development, including training and continuing education programs.
• Collaborative and supportive work environment, with a focus on teamwork and open communication.
• Competitive compensation and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Work Environment and Company Culture:

* arenaflex is committed to creating a positive and inclusive work environment, with a focus on teamwork, open communication, and employee well-being.

• Our pharmacy operations are designed to provide a safe and efficient environment for patients and customers.
• arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace.

Compensation, Perks, and Benefits:

* Competitive compensation package, including salary and benefits.

• Opportunities for professional growth and development, including training and continuing education programs.
• Collaborative and supportive work environment, with a focus on teamwork and open communication.
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job