Experienced Customer Service Representative – Fintech Industry Expert
At arenaflex, we're not just a company – we're a community of innovators, thinkers, and problem-solvers who are shaping the future of the financial services industry. As a leading provider of enterprise processing solutions to financial institutions throughout the northeastern United States, we're proud to be recognized among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation. Our commitment to excellence and customer satisfaction has earned us the distinction of being a Top Workplace in Connecticut and a National Great Place to Work.
We're seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives in our fully remote Call Center. As a key member of our customer support team, you'll have the opportunity to make a real impact on our customers' lives, gain hands-on experience in the Fintech industry, and grow your career with a dynamic and award-winning employer.
About the Role
As a Customer Service Representative at arenaflex, you'll be responsible for providing exceptional phone and online customer service to our end-users, resolving issues related to online banking, technical support, and online security. You'll work closely with our customers to understand their needs, build rapport, and strengthen relationships while maintaining our high standards of quality and service.
Key Responsibilities:
* Handle online banking end-user inbound calls and messages to effectively assist customers
* Assist end-users with issues related to login problems, technical support, online bill pay, and online security
* Document end-user phone and message interactions with specific details in the case management system
* Build rapport and strengthen customer relationships while servicing end-user needs in a respectful, professional manner
* Maintain arenaflex call quality standards, meet service level agreements, and demonstrate reliable work attendance
What We Offer
At arenaflex, we're committed to providing a unique and collaborative experience that supports your personal and professional growth. As a Customer Service Representative, you'll enjoy:
* A hybrid schedule allowing you the flexibility to balance your work-life needs
* A customized training plan to successfully onboard you through your first year
* A robust employee training and development program aligned with career pathing objectives
* Generous PTO offering as well as competitive pay and benefits
* Tuition Reimbursement
* Financial planning assistance with certified professionals
* Fun employee events such as company outings, trivia, sports leagues, wellness events
* Peer recognition programs
What You'll Bring
To succeed in this role, you'll need:
* Previous customer service and/or banking experience and a passion for delivering top-notch customer service
* Previous call center experience a plus
* Computer proficiency, including web navigation, keyboarding skills, and Microsoft Office a must
* Ability to learn new concepts quickly and easily in a fast-moving environment
* Detail-oriented
* Some understanding of Online Banking services
What We Value
At arenaflex, we're committed to maintaining a drug-free workplace and providing equal opportunities for all applicants. We're an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Accessibility
If you're a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing [email protected]. Please specify the help you need and we'll be happy to get back to you.
How to Apply
Ready to join our team and start making a difference in the lives of our customers? Apply now by visiting our website at [insert link]. We can't wait to hear from you!
Why Join arenaflex?
At arenaflex, we're not just a company – we're a community of innovators, thinkers, and problem-solvers who are shaping the future of the financial services industry. Our commitment to excellence and customer satisfaction has earned us the distinction of being a Top Workplace in Connecticut and a National Great Place to Work.Our Culture
We're a dynamic and award-winning employer that values collaboration, innovation, and customer satisfaction. Our team is passionate about delivering exceptional service and making a real impact on our customers' lives.Our Benefits
As a Customer Service Representative at arenaflex, you'll enjoy a range of benefits, including: * A hybrid schedule allowing you the flexibility to balance your work-life needs * A customized training plan to successfully onboard you through your first year * A robust employee training and development program aligned with career pathing objectives * Generous PTO offering as well as competitive pay and benefits * Tuition Reimbursement * Financial planning assistance with certified professionals * Fun employee events such as company outings, trivia, sports leagues, wellness events * Peer recognition programsWhat We're Looking For
To succeed in this role, you'll need: * Previous customer service and/or banking experience and a passion for delivering top-notch customer service * Previous call center experience a plus * Computer proficiency, including web navigation, keyboarding skills, and Microsoft Office a must * Ability to learn new concepts quickly and easily in a fast-moving environment * Detail-oriented * Some understanding of Online Banking servicesHow to Apply
Ready to join our team and start making a difference in the lives of our customers? Apply now by visiting our website at [insert link]. We can't wait to hear from you!At arenaflex, we're committed to providing a unique and collaborative experience that supports your personal and professional growth. Join our team today and start shaping the future of the financial services industry!