Experienced Customer Service Representative – Premium Finance Insurance

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our Customer Service team, you'll play a vital role in providing top-notch support to our valued customers, agents, brokers, carriers, and in-house team members. If you're passionate about delivering outstanding service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of premium finance solutions, dedicated to helping individuals and businesses achieve their financial goals. Our team of experts is passionate about delivering innovative, customer-centric solutions that make a real difference in people's lives. We're proud to be a part of the arenaflex family, where collaboration, creativity, and a commitment to excellence come together to drive success.

Job Summary

As an Experienced Customer Service Representative, you'll be responsible for providing exceptional customer service to our valued clients, responding to inquiries, resolving issues, and ensuring seamless communication across all channels. You'll work closely with our team to develop and improve customer service functions, ensuring that our clients receive the highest level of service and support.

Key Responsibilities

• Answer incoming calls for the Customer Service Department, responding to customer inquiries and resolving issues in a timely and professional manner.

• Respond to customer service email inquiries, providing accurate and helpful information to resolve customer concerns.
• Process electronic payments, updating insureds' policy and account information as needed.
• Research account activity, providing account and policy information to insureds, agents, brokers, and carriers.
• Verify acknowledgments of Notice of Financed Premium, ensuring compliance with regulatory protocols.
• Participate in and contribute to developing and improving customer service functions, identifying areas for improvement and implementing solutions.
• Collaborate with the team to achieve departmental, divisional, and parent-company goals, working harmoniously with a team to contribute to consensus.

Essential Qualifications

• High School Diploma or equivalent required; minimum 2 years of customer service experience with an emphasis in premium finance preferred.

• General knowledge of Outlook, MS Teams, Word, and Excel.
• Demonstrate an aptitude for learning and a clear ability to provide prompt, high-level, and responsive service.
• Displays a positive attitude, good communication skills, strong planning, execution, and work ethic required.

Preferred Qualifications

• Bachelor's degree in a related field (e.g., business, communications, or customer service).

• Experience working in a fast-paced, customer-centric environment.
• Proficiency in multiple software applications, including CRM systems and customer service platforms.
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.

Skills and Competencies

• Customer service oriented: provide customers with the highest quality of customer service in a timely, efficient, and professional manner.

• Accurate, high-quality, and quick response time: achieve high standards of work processes and outcomes, complete tasks with an eye for details, and monitor and check work for precision, clarity, and completeness.
• Continuous learning: responsible for personal development by acquiring and refining technical and professional skills related to the position, proactively seeking performance feedback, and identifying approaches to improve performance.
• Verbal communication: express ideas effectively and speak clearly while adjusting style and methods to meet the specific needs of the audience, listen attentively, gather data, and recognize meaning.
• Written communication: write clearly, using proper English/Spanish grammar, punctuation, and spelling, communicate information succinctly, factually, and in an organized manner.
• Dependability: work full-time, be dependable, punctual, and consistent without frequent unplanned absences, coordinate through team-lead coverage when absent, and follow instructions and respond to management's directions.
• Prioritization/time management: multi-task, prioritize importance of tasks, and efficiently and accurately execute on a schedule, use resources effectively, set goals and timetables to achieve maximum productivity, and track both completed and incomplete activities.
• Teamwork: cooperate with others as part of a formal or informal team to accomplish departmental, divisional, and parent-company goals, respect fellow employees and collaborators, work harmoniously with a team, and contribute to and accept consensus.

Benefits and Perks

• Health insurance

• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• 401(k) plan
• Flexible spending account
• Remote, hybrid, or in-office work arrangement (your choice!)

Schedule

• 8-hour shift

• Monday to Friday, 8:30 am - 5:30 pm EST

Work Environment

• arenaflex is committed to providing a safe and inclusive work environment, where employees feel valued, respected, and empowered to succeed.

• Our office is located in Norcross, GA, with a hybrid work arrangement available for remote or in-office work.

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply! Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Apply Now! Apply for this job