Experienced Bilingual Customer Service Representative – Remote, Temp-to-Hire Position at arenaflex

Are you a customer-focused individual with excellent communication skills and a passion for delivering top-notch service? Do you have a strong background in call center experience and a proven ability to work in a fast-paced production environment? If so, we invite you to join our dynamic team at arenaflex as a Bilingual Customer Service Representative.

About arenaflex

arenaflex is a highly respected organization that provides affordable dental plans to individuals across the state. Our mission is to deliver exceptional customer service and support to our members, and we're seeking a talented and dedicated individual to join our team. As a remote, temp-to-hire Customer Service Representative, you'll have the opportunity to launch your career with a growing and innovative company that values its employees and provides ongoing support and training.

Responsibilities

As a Bilingual Customer Service Representative at arenaflex, you'll be responsible for:

• Responding and resolving general customer inquiries through phone, email, and chat functions
• Documenting all interactions to ensure accurate and efficient communication
• Educating callers on eligibility, benefits claims payments, and authorizations
• Assisting callers with locating network dentists or assignment to primary care dentists
• Delivering high-quality customer service support to meet and exceed member expectations

Qualifications

To be successful in this role, you'll need to possess:

• Bilingual skills in Spanish: You must be fluent in both English and Spanish to effectively communicate with our diverse member base.
• Call center experience: A minimum of 1.5 to 2 years of experience in a call center environment or customer service/support role is required.
• Technical skills: You'll need to be proficient in operating a computer and have knowledge of Microsoft Office applications.
• Excellent communication skills: Strong verbal and written communication skills are essential for success in this role.
• Ability to learn and adapt: You'll need to be able to learn and adapt quickly to our fast-paced production environment and changing priorities.

Schedule

As a remote, temp-to-hire Customer Service Representative at arenaflex, you'll be required to work the following schedule:

• Monday through Friday, 9:00am - 6:00pm, PST, with one hour for lunch
• During open enrollment (November 1st - January 1st), you'll be required to work one Saturday per month (lower call volume)
• Start date: ASAP

Pay and Benefits

As a valued member of our team, you'll receive:

• A competitive hourly rate of $18.50
• Ongoing support and training to ensure your success
• Opportunities for career growth and advancement within arenaflex

Why Join arenaflex?

At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth, innovation, and collaboration. As a remote, temp-to-hire Customer Service Representative, you'll have the opportunity to:

• Work from the comfort of your own home
• Enjoy a flexible schedule with opportunities for advancement
• Develop your skills and expertise in a dynamic and fast-paced environment
• Be part of a team that values diversity, equity, and inclusion

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website: Apply Now! We look forward to hearing from you and exploring how you can join our team at arenaflex! Apply for this job