Experienced Seasonal Customer Service Representative – Remote Donor Contact Services

Join arenaflex, a global Christian humanitarian organization, in a seasonal role that combines customer service expertise with a passion for sharing God's love with others. As a Seasonal Customer Service Representative within arenaflex's Donor Contact Services Call Center, you will play a vital role in providing exceptional customer service to arenaflex's valued donors and the general public. This is a unique opportunity to join a hardworking and committed team of mission-minded colleagues who are dedicated to providing top-notch customer service in a highly structured Call Center environment.

About arenaflex

arenaflex is a global Christian humanitarian organization that partners with children, families, and their communities to reach their full potential by tackling the causes of poverty and injustice. With a rich history of serving the most vulnerable populations, arenaflex is committed to creating a world where all people can live with dignity and hope.

The Role

As a Seasonal Customer Service Representative, you will be responsible for serving as the key liaison and "voice of arenaflex" to our donors and the general public. You will provide excellent customer service for all arenaflex programs, including disaster relief, education, health, clean water, and more. Specifically, you will assist with arenaflex's Gift Catalog, which offers over 100 ways to honor a loved one by giving a gift that can provide hope, joy, and transformation for a child.

Key Responsibilities

* Keep Christ central in individual and corporate life, actively participating in and contributing to the spiritual disciplines of the organization (Christian conduct, chapel, prayer, worship, devotions, and leadership of devotions)

• Maintain reliable, regular attendance, reporting to work on time and returning from breaks and lunches on time
• Under supervision, answer inbound calls and make outbound calls to current and potential donors in response to all media presentations and arenaflex products and services
• Recognize and respond to up-sell opportunities and actively cross-sell other arenaflex programs as appropriate
• Through training and active participation, demonstrate active listening skills necessary to assess callers' needs and input information accurately and efficiently using data entry and ten-key skills
• Achieve and maintain an acceptable level of individual statistics to accomplish Call Center business goals
• Conduct research and effectively respond to inquiries utilizing a variety of resource materials and methods
• Develop skills to utilize technology for maintaining and updating donor information as appropriate
• Accept constructive feedback and welcome instruction and direction
• Maintain passion and professionalism during any donor contact campaign or project in a repetitive environment
• Learn and effectively communicate arenaflex's involvement in ministries and projects around the world
• Be sensitive to donor needs and pray with them when appropriate
• Work collaboratively with team members when assigned to work as a member of a team
• Perform other duties as assigned
• Maintain awareness of corporate goals, objectives, organizational announcements, and activities. Reference and follow organizational policies and procedures, seeking clarity as needed

Required Experience and Skills

* High school graduate/GED or equivalent required, as well as basic routine work experience

• Minimum of 1-year previous customer service/sales work experience or call center experience preferred
• Required minimum typing speed of 20 wpm
• Access to a reliable, high-speed internet connection, with an average minimum download speed of 25 mbps, and an average upload speed of 6 mpbs

Preferred Qualifications

* Strong verbal and written communication skills, including the use of proper grammar in written and verbal communications

• Ability to keep composure during challenging situations
• Ability to work efficiently while maintaining an appropriate level of speed
• Demonstrate innovative thinking, problem-solving skills, and ability to multi-task and prioritize
• Ability to adapt and demonstrate flexibility
• Willingness to accept constructive feedback, instruction, and direction
• Ability to demonstrate active listening and display empathy through the phone
• Show a passion for sharing God's love with others
• Prior experience using Microsoft 365 products (Outlook, Word, Teams) and ability to learn new software platforms

What to Expect

You'll join a hardworking and committed group of mission-minded colleagues, all focused on providing top-notch customer service in a highly structured Call Center environment. As the "Voice of arenaflex" to our valued donors, you will also have opportunities to support them through meaningful prayer. Seasonal Customer Service Representatives can expect a faith-filled, customer-focused, caring, and supportive work environment, where you'll be able to share God's love with others.

What Happens Next?

After applying, candidates selected for further consideration will be contacted to complete a brief online typing and data entry skills test and submit a video response to 3 interview questions. If selected to move forward in the interview process, further steps include:

• A phone interview with our recruiting team
• A video interview with members of the Donor Contact Services team
• A spiritual and professional reference check
• Upon acceptance of offer, a criminal background check

Job Location

REMOTE, US

Position Type

Full-Time/Regular

Working Environment / Conditions

Required to sit in front of a computer and type and talk on the phone for the vast majority of the work day. Involves repetitive motion to type continuously, use the mouse, and/or scan documents. Indoor work environment with low-walled desks that is mod

Apply Now

If you're passionate about customer service and sharing God's love with others, we encourage you to apply for this exciting opportunity to join arenaflex's Donor Contact Services Call Center team. Apply for this job