Experienced Customer Service Representative - Insurance and Benefits Marketing

Join arenaflex, a leading insurance and benefits marketing partner to iconic associations and organizations, as we strive to improve the lives of our clients and internal members alike. At arenaflex, we're passionate about delivering exceptional service to our clients and their members. As a Customer Service Representative, you'll play a vital role in ensuring our servicemembers have the coverages they need when they need it. With a focus on customer satisfaction and retention, you'll be the face of our organization, providing top-notch service to our policyholders, group members, and other customers.

Why arenaflex?

arenaflex is a growing company with a rich history, dating back 66 years. We've established ourselves as a trusted partner to some of the largest and most iconic associations and organizations in the country. Our commitment to improving the lives of our clients and internal members drives everything we do. We're proud to offer a comprehensive benefits package, including:

• Health benefits, including medical, dental, and vision
• 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income
• A prefunded optional FSA
• 100% covered Life Insurance, Accidental Death and Dismemberment Insurance, Short Term/Long Term Disability, and a $250 Wellness Benefit
• A medical plan with in-network provider coverage for mental health, reproduction, chiropractic, and massage therapy

Time off and work-life balance

We believe in giving our associates the time they need to recharge and pursue their passions. You'll enjoy:

• 10 days of vacation your first year, with an additional day added each year
• 13 paid and closed holidays each year
• A regular call center schedule, with the flexibility to work fully remote after training

Position Summary

As a Customer Service Representative, you'll be responsible for providing exceptional service to our customers, including:

• Answering incoming non-complex customer service calls in a courteous, professional, and prompt manner
• Updating and maintaining customer billing and eligibility information in our administrative system
• Processing and fulfilling customer requests in adherence with approved policies and procedures
• Maintaining current knowledge of policies, procedures, and product changes
• Sharing successes, customer feedback, and new ideas with team members to promote continuous improvement

Essential Job Functions

* Answer incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner

• Update and maintain customer billing and eligibility information in all required and appropriate areas of the administrative system
• Process and fulfill customer requests in adherence with approved and prescribed policies and procedures
• Maintain current knowledge of policies, procedures, and product changes, including active offers to members
• Share successes, customer feedback, and new ideas with team members to promote continuous improvement and an excellent customer experience
• Perform other miscellaneous functions and special projects as assigned
• Soft Sales

Requirements

* High school diploma or equivalent

• Two years customer service experience, preferably in a high-volume customer call center
• Those with Claims experience may be eligible for a Level II position with the successful completion of training (as applicable)
• Knowledge of customer service principles and practices
• Good customer service skills
• Good verbal, written, and interpersonal skills
• Ability to work independently or as a team member
• Attention to detail
• Ability to work in a fast-paced and changing environment
• Ability to maintain composure in stressful situations and to manage or diffuse concerned customers
• Basic proficiency in MS Office

Travel and Work Schedule

* No domestic travel required

• Regular call center schedule, with the flexibility to work fully remote after training
• First 60 days will be in-office for training

Career Growth and Learning Benefits

At arenaflex, we're committed to helping our associates grow and develop their skills. You'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced team members
• Opportunities for career advancement and professional growth
• A collaborative and supportive work environment

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• A comprehensive health benefits package
• A 401K plan with company match
• A prefunded optional FSA
• 100% covered Life Insurance, Accidental Death and Dismemberment Insurance, Short Term/Long Term Disability, and a $250 Wellness Benefit
• A medical plan with in-network provider coverage for mental health, reproduction, chiropractic, and massage therapy
• 10 days of vacation your first year, with an additional day added each year
• 13 paid and closed holidays each year

Conclusion

If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply to arenaflex. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to improving the lives of our clients and internal members. Join us and take the first step towards a fulfilling career with arenaflex. Apply Now! Apply for this job