Experienced Technical Consultant - Customer Onboarding Specialist in AEC Industry

Are you passionate about delivering exceptional customer experiences and empowering individuals to achieve their full potential? Do you have a knack for teaching and training, and a deep understanding of the Architecture, Engineering, and Construction (AEC) industry? If so, we invite you to join arenaflex as a Technical Consultant - Customer Onboarding Specialist, where you'll play a vital role in shaping the future of our customers' success.

About arenaflex

arenaflex is a global organization dedicated to providing innovative solutions for the AEC industry. Our mission is to empower engineers, detailers, and fabricators to achieve their goals through our cutting-edge tools and exceptional customer support. As a Technical Consultant - Customer Onboarding Specialist, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers.

Key Responsibilities

As a Technical Consultant - Customer Onboarding Specialist, you'll be responsible for guiding new customers through the onboarding process, developing learning materials, and leveraging your knowledge of CAD and BIM software to understand customer needs. Your key responsibilities will include:

• Guiding new customers on their onboarding journey from initial purchase to confident everyday use
• Developing and maintaining learning content to support new and existing customers
• Leveraging your knowledge with CAD and BIM software applications to understand customer needs and product requirements
• Developing customer relationships to advise organizations on deriving value from BIM software and project delivery

Essential Qualifications

To succeed in this role, you'll need to possess the following essential qualifications:

• Bachelor's degree in a related field, such as Computer-Aided Design (CAD), Building Information Modeling (BIM), or a related field
• 3+ years of experience in the AEC industry, with a focus on customer onboarding, training, and support
• Deep knowledge of CAD and BIM software applications, including ALLPLAN
• Excellent communication and interpersonal skills, with the ability to work with customers, colleagues, and stakeholders at all levels
• Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues and provide creative solutions

Preferred Qualifications

While not essential, the following qualifications would be highly desirable:

• Master's degree in a related field, such as CAD, BIM, or a related field
• Certification in a related field, such as Autodesk Certified User or Revit Certified Professional
• Experience with learning management systems, such as Articulate Storyline or Adobe Captivate
• Familiarity with agile project management methodologies and tools, such as Jira or Asana

Skills and Competencies

To excel in this role, you'll need to possess the following skills and competencies:

• Strong technical skills, including proficiency in CAD and BIM software applications
• Excellent communication and interpersonal skills, with the ability to work with customers, colleagues, and stakeholders at all levels
• Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues and provide creative solutions
• Ability to work independently and as part of a team, with a focus on collaboration and customer satisfaction
• Strong attention to detail, with the ability to ensure accuracy and quality in all aspects of your work

Career Growth Opportunities and Learning Benefits

As a Technical Consultant - Customer Onboarding Specialist at arenaflex, you'll have access to a range of career growth opportunities and learning benefits, including:

• Opportunities for professional development and growth, with a focus on advancing your skills and knowledge in the AEC industry
• Access to a range of training and development programs, including online courses, workshops, and conferences
• Collaboration with a dynamic team of experts in the AEC industry, with a focus on sharing knowledge and best practices
• Opportunities to work on high-profile projects and contribute to the development of new products and services

Work Environment and Company Culture

arenaflex is committed to creating a work environment that's inclusive, diverse, and supportive. Our company culture is built on the following values:

• Collaboration: We believe in working together to achieve our goals and deliver exceptional customer experiences.
• Innovation: We're passionate about innovation and continuous improvement, with a focus on staying ahead of the curve in the AEC industry.
• Customer Focus: We're committed to delivering exceptional customer experiences, with a focus on understanding and meeting the needs of our customers.
• Diversity and Inclusion: We believe in creating a work environment that's inclusive and diverse, with a focus on promoting equality and respect for all employees.

Compensation, Perks, and Benefits

As a Technical Consultant - Customer Onboarding Specialist at arenaflex, you'll enjoy a range of compensation, perks, and benefits, including:

• Competitive salary and bonus structure
• Comprehensive health, dental, vision, and life insurance
• Company-matched retirement plans
• Flexible time-off policies
• Opportunities for professional development and growth
• Access to a range of training and development programs
• Collaboration with a dynamic team of experts in the AEC industry

Conclusion

If you're passionate about delivering exceptional customer experiences and empowering individuals to achieve their full potential, we invite you to join arenaflex as a Technical Consultant - Customer Onboarding Specialist. With a focus on collaboration, innovation, and customer satisfaction, we're committed to creating a work environment that's inclusive, diverse, and supportive. Apply now to join our dynamic team and start making a difference in the lives of our customers. Apply for this job