Experienced Customer Service Representative – Virtual Omni-Channel Contact Center
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a leading emergency preparedness company, we're committed to empowering our customers with the knowledge and support they need to stay safe and prepared. We're now seeking highly skilled and passionate Customer Service Representatives to join our virtual omni-channel contact center team.
About arenaflex
arenaflex is the largest emergency preparedness company in the country, and we're still growing. Our mission is to provide innovative solutions and expert guidance to help individuals, families, and communities prepare for and respond to emergencies. We're passionate about making a difference in people's lives, and we're looking for like-minded individuals to join our team.
A Day in the Life of a Customer Service Representative at arenaflex
As a Customer Service Representative at arenaflex, you'll be the face of our company, providing exceptional customer service to our clients via phone, digital modalities, and social media platforms. You'll be responsible for resolving customer questions and concerns, providing guidance and support, and building sustainable relationships with our clients. Our virtual contact center is open 24/7, so you'll have the flexibility to work a variety of shifts, including evenings and weekends.
Key Responsibilities:
* Provide exceptional customer service, responding quickly and professionally to customer inquiries and concerns
- Resolve customer questions and concerns via phone and digital modalities, with a focus on first contact resolution
- Follow all customer service procedures, best-practices, and policies
- Action all digital and phone contacts, staying within SLA (service level agreement) times for all mediums
- Perform additional duties or tasks as required by management or administration
Essential Qualifications:
* High school degree or equivalent
- Previous experience in customer support, client services, or a related field
- Social media experience preferred
- Excellent multitasking and communication skills, with the ability to communicate effectively over the phone, via chat, social media platforms, or through email
- Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts
- Excellent time management and prioritization skills
- High ability to multi-task, strong interpersonal communication skills, organizational skills, and time management skills
Preferred Qualifications:
* Previous experience in a virtual or remote call center environment
- Experience with customer relationship management (CRM) software
- Knowledge of emergency preparedness and response principles
What We Offer:
* Competitive hourly rate starting at $17.50 per hour, with eligibility for a salary increase upon successful completion of orientation and training
- Substantial employee discount on products
- Full-time employees are eligible for benefits, including:
+ 401(k) matching + Dental insurance + Flexible schedule + Health insurance + Paid time off + Vision insurance + Work from home
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
Work Environment:
* Work from home with a high-speed Internet connection (minimum 100 Mbps)
- Flexible scheduling to accommodate a variety of shifts, including evenings and weekends
- Collaborative and dynamic work environment with a team of experienced professionals
How to Apply:
If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Application Question(s):
* How many years of virtual or remote call center experience?
Education:
* High school or equivalent (Required)
Experience:
* Customer service: 5 years (Required)
Work Location:
* Remote Apply Job! Apply for this job