Experienced Customer Support Associate – Weekend Shift (Friday through Monday) – Remote Opportunity in Chicago

At arenaflex, we're revolutionizing the real estate services industry with our cutting-edge technology platform and comprehensive property service delivery solutions. As a rapidly growing company, we're seeking an exceptional Customer Support Associate to join our team on a weekend shift (Friday through Monday) in a remote setting in Chicago. If you're passionate about delivering top-notch customer experiences, working in a fast-paced environment, and growing with a dynamic organization, we encourage you to apply. About arenaflex arenaflex is a trailblazing company that combines innovative technology with exceptional property service delivery to meet the evolving needs of residential and commercial clients. Our recent acquisition of SMS Assist has expanded our national footprint, enabling us to serve over 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year. As a valued partner in the industry, arenaflex has established itself as a trusted provider of scalable and turnkey property services. Your Role in arenaflex As a Customer Support Associate, you'll play a vital role in ensuring seamless communication and resolution for our clients, residents, and vendors. Your primary responsibilities will include: * Responding to messages from vendors, clients, and residents, and taking actions to move work orders towards completion (40% of day) * Making outbound phone calls to vendors to confirm their capacity and ability to complete jobs within the required timeframe (20% of day) * Conducting outbound resident communications via phone, email, and text (20% of day) * Qualifying work orders by checking for duplicates, vendor warranties, client direction, and resident responsibility (10% of day) * Handling inbound calls from residents, vendors, and clients (5% of day) * Participating in team meetings with a focus on team building, open forums, and policy updates (5% of day) What We're Looking For To excel in this role, you'll need: * Critical thinking skills to navigate complex situations and make informed decisions * Fast-paced decision-making abilities, with the capacity to complete 100-120 follow-up tasks per day * Attention to detail and adherence to policies and procedures, as measured by a weekly quality assurance check * Resourcefulness in referencing our internal knowledge base for client-specific business rules and seeking guidance from management and other departments when needed * A high level of care for our partners, including residents, clients, and vendors * Adaptability to change on a weekly basis due to client needs or updates to our technology * A high school diploma is required, with an Associates or Undergraduate degree preferred Why arenaflex * Competitive compensation and benefits package * Comprehensive health, dental, vision, life, and disability insurance options * 401K retirement savings plan with company match * Paid vacation, federal, and floating holidays * Maternity/Paternity Pay * Career advancement opportunities and a supportive environment for growth * Access to all the tools you'll need to succeed in your role Our Culture arenaflex is committed to creating an inclusive and positive work environment that values diversity, empathy, and teamwork. We're looking for teammates who are enthusiastic, curious, motivated, reliable, and passionate about amplifying our culture. As an Equal Opportunity Employer, we welcome applicants from diverse backgrounds and ensure that all qualified candidates receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Ready to Join the arenaflex Team? If you're a motivated and customer-focused individual looking for a dynamic remote opportunity in Chicago, we encourage you to apply. Don't miss this chance to be part of a rapidly growing company that's revolutionizing the real estate services industry.

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