Experienced Ramp Agent (Customer Service Agent) - ATL

At arenaflex, we're passionate about delivering exceptional customer experiences and ensuring the safe transportation of cargo and baggage. As a Ramp Agent, you'll play a vital role in our mission to keep climbing, providing top-notch service to our customers while working collaboratively with our team to achieve operational excellence.

About arenaflex

arenaflex is a leading airline that operates with a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. Our people are our success, and we're committed to Sharing Success with our employees. By joining arenaflex, you'll have the opportunity to see the world while earning great compensation and benefits to help you keep climbing along the way.

Key Responsibilities

As a Ramp Agent, you'll be responsible for ensuring the safe and efficient handling of baggage, cargo, and mail to and from aircraft. Your daily tasks will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.

Work Environment and Physical Demands

As a Ramp Agent, you'll work in a fast-paced environment with varying weather conditions, including heat, rain, and snow. Your work tasks will be physical, requiring you to bend, lift, stand, and walk for extended periods. You'll be responsible for loading and stacking bags weighing up to 50-70 pounds, and you'll need to be able to work in a team environment with a focus on safety-conscious behaviors.

Scheduling and Shifts

Scheduling is based on operational needs, and shifts range from early morning to overnight. Each station is different based on its individual flight schedule, and you'll work between 20 and 40 hours per week based on your seniority.

Benefits and Perks

At arenaflex, we offer a comprehensive benefits package to help you keep climbing:

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life benefits.
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Recognition rewards and awards through the platform Unstoppable Together.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, and auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed

To be successful as a Ramp Agent, you'll need to:

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Have a valid driver's license.
• Proficiency in English.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high-visibility safety apparel subject to an approved accommodation, such as alternate PPE.

What Will Give You a Competitive Edge

While not required, having the following qualifications will give you a competitive edge:

• N/A

Join the arenaflex Team

If you're passionate about delivering exceptional customer experiences and working collaboratively with a team to achieve operational excellence, we encourage you to apply for this exciting opportunity. As a Ramp Agent at arenaflex, you'll have the chance to see the world while earning great compensation and benefits to help you keep climbing along the way. Apply Job! Apply for this job