Experienced Customer Service Specialist – Administrative Analyst/Specialist-Non-Exempt at arenaflex

Join the arenaflex Team and Make a Lasting Impact on Student Success

Are you passionate about delivering exceptional customer service and making a difference in the lives of students? Do you have a strong background in administrative analysis and a keen eye for detail? If so, we invite you to apply for the Customer Service Specialist – Administrative Analyst/Specialist-Non-Exempt position at arenaflex.

About arenaflex

arenaflex is a comprehensive university that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. As a member of the arenaflex team, you will be part of a dynamic and inclusive community that values diversity, equity, and inclusion.

About the Position

The Customer Service Specialist – Administrative Analyst/Specialist-Non-Exempt is a critical role within the Student Business Services department, responsible for providing exceptional customer service to students, parents, and university departments. As a member of this team, you will be the front door and face of Student Business Services, providing information, advice, and counsel on a variety of federal, state, and institutional student policies and procedures.

Key Responsibilities

* Provide exceptional customer service to students, parents, and university departments, responding to inquiries and resolving issues in a timely and professional manner

• Research, investigate, analyze, and follow up on student questions, providing accurate and timely information
• Maintain confidentiality and adhere to Family Educational Rights and Privacy Act (FERPA) privacy guidelines
• Develop and maintain in-depth knowledge of arenaflex campus policies and procedures, as well as industry standards
• Represent Student Business Services by effectively communicating with diverse groups, including students, faculty, staff, and the general public
• Provide back-up on phones, live chat, and in-person Student Business Services as needed
• Collaborate with Financial Aid, Admissions, Registrar, Accounts Payable, and other Student Service departments to provide seamless customer service
• Assist in monitoring and creating content for departmental social media platforms to aid with customer service

Essential Qualifications

* Bachelor's degree from an accredited four-year college or university and/or the equivalent training and administrative work experience

• Working knowledge of general practices, program, or administrative specialty
• Basic knowledge of and the ability to apply fundamental concepts
• Working knowledge of budget policies and procedures
• Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit, or administrative specialty
• Knowledge of and the ability to apply basic methods and procedures used for research and statistical analysis
• Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques
• Ability to make independent decisions, exercise sound judgment, handle multiple priorities, and organize and plan work assignments
• Demonstrated ability to establish and maintain cooperative working relationships

Preferred Qualifications

* Experience using PeopleSoft Student Financials functionality in a university environment

• Working knowledge of Federal/CSU rules and policies
• Experience providing customer service in a Higher Educational environment

Special Working Conditions

* Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

• California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive
• Individuals interested in advancing the University's strategic diversity goals are strongly encouraged to apply
• Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose

What We Offer

* Competitive salary range: $3,879 - $4,300 per month

• Ongoing appointment type
• Full-time time base
• Monday - Friday, 8:00 AM - 5:00 PM work schedule
• Comprehensive benefits package, including medical, dental, and vision insurance
• Retirement plan options
• Paid time off and holidays
• Opportunities for professional development and growth

How to Apply

If you are passionate about delivering exceptional customer service and making a difference in the lives of students, we invite you to apply for the Customer Service Specialist – Administrative Analyst/Specialist-Non-Exempt position at arenaflex. Please submit your online application, including your resume and cover letter, by September 12, 2024, at 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time).

Apply online at:

https://careers.pageuppeople.com/873/fl/en-us/job/542245/customer-service-specialist-administrative-analystspecialistnonexempt

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