Experienced Customer Service Representative - Membership Development

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer service, and we're looking for talented individuals to join our dynamic team as Customer Service Representatives - Membership Development. As a key member of our Member Service Center (MSC), you'll play a vital role in providing top-notch service to our valued members, while also driving growth and innovation within our organization.

About arenaflex

arenaflex is a leading provider of membership-based services, with a rich history dating back to 1902. As the largest federation of AAA clubs in the nation, we've built a reputation for delivering legendary service and beneficial products that provide our members with peace of mind and value. With 14,000 employees across 21 states, serving 17 million members, we're committed to creating a workplace where diversity, inclusion, and belonging thrive.

Job Summary

As a Customer Service Representative - Membership Development, you'll be responsible for receiving and resolving member service requests via phone or internet, while also promoting various products and services to meet their needs. You'll work closely with our team to achieve proficiency in multiple business lines, including membership development, and possess the skills to make service-policy exceptions on behalf of our members. This is an entry-level trainee position, with a 90-day training period to ensure you're equipped with the knowledge and skills needed to succeed in this role.

Responsibilities

* Receive and resolve member service requests via phone or internet, providing exceptional service and ensuring member satisfaction

• Promote various products and services to meet member needs, while also driving growth and revenue
• Work closely with our team to achieve proficiency in multiple business lines, including membership development
• Possess the skills to make service-policy exceptions on behalf of our members, ensuring member retention and satisfaction
• Meet goals and minimum standards within the 90-day training period
• Participate in ongoing training and development to enhance skills and knowledge
• Collaborate with colleagues to achieve team goals and objectives

Requirements

* Prior customer service experience (1-2 years)

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Excellent communication skills (written, verbal, and listening)
• Ability to multi-task and perform well in a fast-paced environment
• Proficiency using computers, including data entry and complex computer navigation
• Flexible, "can-do" attitude to navigate our ever-changing environment
• Ability to pass a background check and drug test
• Must live within 30 miles of our training location (1225 S Freeport Pkwy, Coppell, TX 75019)

Preferred Qualifications

* Experience in a membership-based organization or similar industry

• Knowledge of membership development and sales principles
• Familiarity with customer relationship management (CRM) software
• Strong problem-solving and critical thinking skills
• Ability to work in a team environment and collaborate with colleagues
• Strong communication and interpersonal skills

What We Offer

* Competitive hourly rate ($22/hour to start)

• Paid training and growth opportunities
• Outstanding benefits, including health coverage, 401(K) savings plan, and pension
• Tuition assistance and wellness program
• Employee discounts on membership, insurance, travel, entertainment, and services
• In-person training schedule (9am-6pm, M-F; every other Saturday)
• Regular schedule (10:00am-7:00pm, every other Saturday)

Work Environment and Culture

At arenaflex, we're committed to creating a workplace where diversity, inclusion, and belonging thrive. Our team is passionate about delivering exceptional customer service and driving growth and innovation within our organization. We're a dynamic and fast-paced environment, with a focus on collaboration, communication, and continuous learning.

How to Apply

If you're a motivated and service-driven professional looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to creating a workplace where all employees, regardless of background or characteristics, feel engaged, valued, and empowered to grow and develop long careers with our organization. Apply for this job