Experienced Customer Service Associate – Delivery Station Support
At arenaflex, our mission is to revolutionize the way we deliver customer experiences, and we're looking for talented individuals to join our team as a Delivery Station Customer Service Associate. As a key member of our Customer Service team, you will play a vital role in ensuring our customers receive their packages on time, as promised, and provide exceptional support to resolve any issues that may arise.
About arenaflex
arenaflex is a leading e-commerce company that is committed to being Earth's most customer-centric company. We strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services. Our team is passionate about building new products and services every day on behalf of our customers, and we're making history as we continue to grow and innovate.
A Day in the Life
As a Delivery Station Customer Service Associate, you will be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. You will be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. Your role will involve communicating with customers directly in-person, via phone, and via email, empathizing with and prioritizing customer needs, upholding company values, and resolving issues and setting appropriate expectations with customers.
Key Responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:
- Communicating with customers directly in-person, in addition to communicating via phone and email
- Empathizing with and prioritizing customer needs
- Upholding company values and respecting every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to the issues that customers present
- Consistently composing grammatically correct, concise, and accurate written responses to customer issues
- Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
- Working a flexible Full-Time (40+ hours per week) schedule
Requirements
* High School or equivalent diploma
- Previous experience in Customer Service
- Ability to effectively prioritize work time to ensure efficiency
- Experience with Windows Operating Systems and Microsoft Outlook
- Familiarity with multiple web browsers, data base searching, and instant messenger tools
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Ability to lift, carry, push, and pull up to 49 pounds
- Ability to stand and walk during shifts lasting up to 12 hours
- Ability to work in an environment where the noise level varies and can be loud (hearing protection will be provided)
- Ability to work in an environment where the temperature may vary due to outside weather conditions and is not controlled
Preferred Qualifications
* Bachelor Degree or equivalent work-related experience
- Proficiency in verbal and written communication skills
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
About the Team
Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues.
Career Growth Opportunities and Learning Benefits
As a Delivery Station Customer Service Associate, you will have the opportunity to develop logistical and customer expertise that sets arenaflex apart. You will connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
Work Environment and Company Culture
arenaflex is committed to creating a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We offer a range of benefits, including medical, financial, and other benefits, to support our employees' physical and mental well-being.
Compensation and Perks
The base pay for this position ranges from $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our career site to submit your application. Apply Job! Apply for this job