Experienced Customer Service Representative – Medicaid and Medicare Support

At arenaflex, we're dedicated to delivering exceptional healthcare experiences that put our members at the heart of everything we do. As a Customer Service Representative on our team, you'll play a vital role in providing top-notch support to Aetna Medicaid members and providers, helping them navigate the complexities of their healthcare journey.

About arenaflex

arenaflex is a leading healthcare company that's committed to making a meaningful difference in the lives of our members. With a strong focus on innovation, customer-centricity, and community engagement, we're shaping the future of healthcare one moment at a time. Our purpose is simple yet powerful: to bring our heart to every moment of your health. This guiding principle inspires us to deliver personalized, convenient, and affordable healthcare solutions that meet the unique needs of our members.

Our Heart At Work Behaviors

At arenaflex, we believe that our people are the heartbeat of our organization. That's why we've developed our Heart At Work Behaviors, which empower our employees to make a lasting impact on our culture and drive innovation in everything we do. These behaviors include:

• Empathy: We put ourselves in our members' shoes to understand their needs and concerns.
• Collaboration: We work together as a team to deliver exceptional results and exceed expectations.
• Innovation: We're always looking for new and better ways to solve problems and improve our services.
• Accountability: We take ownership of our actions and results, and we're committed to continuous improvement.

Job Summary

As a Customer Service Representative on our team, you'll be responsible for providing telephone assistance to Aetna Medicaid members and providers. You'll assist with a wide range of inquiries, including eligibility, provider changes, and requests for ID cards. We're looking for someone who is passionate about delivering exceptional customer service and is committed to making a positive impact on our members' lives.

Responsibilities

* Answer in-coming member and provider calls and respond to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.

• Requires high-speed internet connectivity with secure service via ethernet cable; use of Wi-Fi is not permitted.
• Company provides equipment and training.
• Must commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems.
• Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements and call quality goals.
• Must be able to work from home and prove to be self-sufficient.

Key Qualifications

* High School Diploma or equivalent GED.

• Ability to work in a fast-paced call center environment and meet performance standards.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and critical thinking skills.
• Ability to maintain confidentiality and handle sensitive information.

Preferred Qualifications

* Experience working remotely in a call center setting.

• Experience with Medicaid and Medicare.
• Bilingual or multilingual skills.

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports the well-being of our employees and their families. Our benefits include:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Fully-paid term life insurance plan and short-term and long-term disability benefits.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
• Education assistance, free development courses, and a CVS store discount.
• Discount programs with participating partners.

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact on our members' lives, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) to learn more about our company culture and values. We look forward to hearing from you!

Application Deadline

We anticipate the application window for this opening will close on: 09/06/2024. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Apply Job! Apply for this job