Experienced Customer Service Advocate – National Remote

At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work.

About arenaflex

arenaflex is a leading health care company that's dedicated to helping people live healthier lives and making the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Our mission is to help people access the care they need, when they need it, and to make the health care experience more convenient, accessible, and affordable.

Job Summary

As an Experienced Customer Service Advocate at arenaflex, you'll be the single point of contact for members enrolled in our benefit plans across their health care lifecycle. You'll be responsible for answering plan-related questions, resolving complex benefit and claim issues, and promoting health care literacy. This is an inbound/outbound phone role that also handles inbound chats and secure messaging.

Primary Responsibilities

* Listen actively and ask appropriate questions to identify specific questions or issues, and document inquiries from members of arenaflex's programs regarding the following: + Medical, vision, dental, pharmacy plan details + Plan/program eligibility + Medical claims

• Use multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs, based on needs
• Interpret and translate clinical/medical terminology and coding to assist members with managing cost using simple language
• Adapt to communicated changes in process, policy, and guidelines quickly at site and enterprise level
• Educate members about the fundamentals of health care benefits and plans
• Assist members to maximize use of community services, support programs, and resources available
• Meet performance goals established for the position in efficiency, call quality, customer satisfaction, first call resolution, schedule adherence, and attendance

Work Environment and Culture

As a remote employee at arenaflex, you'll have the flexibility to work from anywhere within the U.S. You'll be part of a dynamic team that's passionate about making a difference in people's lives. Our culture is built on the values of empathy, compassion, and respect for all individuals. We're committed to creating a workplace that's inclusive, diverse, and supportive of all employees.

Telecommuting Requirements

* Ability to keep all company-sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service

Required Qualifications

* 1 year of experience in a customer service environment

• Must be 18 years of age or older
• Ability to work Monday – Friday during our normal business hours of 8:30am – 5:00pm and 12:30pm – 9:00pm CST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

* 2 years of experience in a customer service environment

• Part of arenaflex Benefit Operations and Experience
• Experience in a healthcare insurance environment

Soft Skills

* Active Listening

• Negotiation
• Empathy/Sensitivity
• Patience/Resilience
• Agility/Flexibility
• Conflict Resolution
• Cultural Sensitivity
• Disability & Diversity Awareness
• Effective time and resource management
• Excellent Verbal/Written Communication skills

Compensation and Benefits

We offer a comprehensive benefits package, including:

• Competitive hourly rate (based on experience and qualifications)
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (subject to eligibility requirements)
• Paid time off and holidays
• Opportunities for career growth and professional development

Diversity, Equity, and Inclusion

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

How to Apply

If you're passionate about making a difference in people's lives and want to join a dynamic team that's committed to creating a healthier world, apply now! Apply for this job