Experienced Customer Service Coordinator - Order Management for arenaflex

At arenaflex, we're on a mission to revolutionize the way people live and eat, while minimizing our impact on the planet. As a pioneering oatmilk company, we're committed to making a positive difference in the world, and we're looking for talented individuals to join our team. If you're passionate about sustainability, health, and transparency, and you're eager to be part of a dynamic and growing organization, we'd love to hear from you.

About arenaflex

arenaflex is a leading oatmilk company that's been making waves in the industry for over 25 years. From our humble beginnings in Sweden to our current presence in the U.S., we've been driven by a shared vision of creating a healthier, more sustainable future for all. Our commitment to transparency, quality, and customer satisfaction has earned us a loyal following, and we're excited to continue our journey with like-minded individuals who share our passion.

Job Summary

We're seeking an experienced Customer Service Coordinator to join our team, responsible for order fulfillment for our Retail & OOH customers. As a key member of our customer service team, you'll work closely with internal partners and replenishment buyers to ensure seamless order processing, accurate customer confirmations, and timely resolution of customer-related issues. If you're a detail-oriented, analytical problem-solver with excellent communication skills and a passion for delivering exceptional customer experiences, we'd love to hear from you.

Key Responsibilities

As a Customer Service Coordinator at arenaflex, you'll be responsible for:

• End-to-end management of order fulfillment, including receipt of orders, input into arenaflex systems, transition of information to key supply chain partners, and customer confirmations/revisions.
• Utilizing your knowledge of the CPG industry to become familiar with typical ordering cadence, products, and amounts, and proactively identifying misses in incoming customer orders.
• Identifying issues with timing, pricing, and items to head off any delays in shipping or errors that would occur on backend invoicing.
• Developing relationships with external customers by setting expectations of timeliness, accuracy, and diplomacy in your communication.
• Being a knowledgeable resource to the sales team on incoming orders, opportunities, and challenges.
• Advocating for the Commercial channel internally to the Operations team as it relates to short and long-term growth, including demand vs. supply inventory gaps, timelines, changes to timelines on new product launches, etc.
• Driving resolution of customer-related issues with internal/external business partners.
• Ensuring accurate and timely order processing to meet customer requirements.
• Identifying gaps in reporting that would add value to internal partners and creating solutions to deliver upon the gaps.
• Identifying efficiency opportunities and leading the implementation of supply chain policies with key customers, including order size minimums, lead time adherence, and working to mitigate customer fines.

Essential Qualifications

To be successful in this role, you'll need:

• 2-5 years of experience in a Customer Service role in a CPG company (consumer packaged goods).
• Exceptional communication skills and calmness under pressure.
• High level of attention to detail and organization.
• Problem-solving and analytical skills, with a "make it happen" mindset.
• ERP and spreadsheet proficiency.
• Experience working collaboratively with other departments, including Finance, QA, Transportation, Commercial, Account Sales, Planning, Community Management, etc.
• Flexibility to changing priorities and comfort thriving in a remote environment.

Preferred Qualifications

While not essential, the following qualities would be a great fit for our team:

• You feel connected to our mission of encouraging health, sustainability, and transparency.
• You're a self-starter who doesn't need direct supervision to motivate you for success – we believe strongly in building a culture of individual accountability and ownership.
• You're ready to make your mark in a smaller, growing brand, leveraging your experience to deliver amazing results and build an outstanding company.
• You have an entrepreneurial spirit, comfortable with ambiguity, and energized by the process of building something lasting from the ground up.
• You enjoy sharing your quirkiness and talents with your coworkers.

What We Offer

At arenaflex, we're committed to creating a work environment that's both challenging and rewarding.

We offer

• Flexible vacation time to ensure you have the time and space to recharge.
• Really great benefits, including comprehensive health insurance, 401(k) matching, and more.
• Genuinely great coworkers who want to see the company and each other succeed.
• A start-up vibe with an established company history, offering the best of both worlds.
• Opportunities for growth and development, with a focus on individual accountability and ownership.
• A competitive salary, with a good faith estimate of $85,000, based on a variety of factors, including geographic location, internal equity, experience, education, specialty, and training.

How to Apply

If you're passionate about sustainability, health, and transparency, and you're eager to join a dynamic and growing organization, we'd love to hear from you. Please submit your application, including your resume and a cover letter, through our website. We're committed to maintaining candidate privacy and confidentiality, and we'll work with you to ensure a barrier-free interview experience.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an inclusive and supportive workplace. Apply for this job