Experienced Part-time Remote Interviewer/Customer Service Representative – Telemed Team Support

At arenaflex, we're committed to delivering exceptional customer service and support to our clients, and we're seeking a highly skilled and motivated individual to join our Telemed team as a part-time Remote Interviewer/Customer Service Representative. As a key member of our team, you'll play a vital role in ensuring that all incoming work is assigned and completed within the same day, while providing top-notch customer service to our clients.

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, dedicated to improving the lives of our clients and their families. With a strong commitment to excellence, we strive to deliver exceptional service, quality, and value in everything we do. Our team is passionate about making a difference, and we're excited to welcome like-minded individuals to join our mission.

Job Purpose

As a Remote Interviewer/Customer Service Representative, you'll be responsible for supporting our Telemed team by ensuring that all incoming work is assigned and completed within the same day. Your daily duties may include:

• Answering incoming telephones for Telemed Interviews, field offices, agents, brokers, applicants, and clients
• Handling complaints as needed and maintaining a basic understanding of the paramedical process
• Obtaining health history and personal information from clients applying for insurance
• Promoting professionalism and adhering to confidentiality agreements
• Providing exceptional customer service to our clients, while exhibiting flexibility, sensitivity, and respect
• Participating in development programs and maintaining certification where applicable
• Cross-training to other positions as directed and training teammates on new tasks
• Answering questions on process and system functionality

Key Responsibilities

* Interviews: + Obtain health history and personal information from clients applying for insurance + Promote professionalism and adhere to confidentiality agreements

• Customer Service:

+ Supports the mission statement to develop, enhance, and promote quality customer service through team efforts + Exhibits flexibility, sensitivity, and respect, maintaining a working relationship with all team members

• Training & Development:

+ Attends and participates in development programs + Maintain certification where applicable, and continue to improve skills + Cross-train to other positions as directed + Train teammates on new tasks, mentor new employees, and answer questions on process and system functionality

• Professional Image:

+ Exhibits professional demeanor at all times while representing the practice

• Goals & Objectives:

+ Set goals and objectives for professional growth. Reviews and revises these on an ongoing basis + Gives input and supports management/practice decisions

Qualifications

* High School diploma or equivalent

• Good organizational skills, effective communication skills, and critical thinking
• Ability to work compatibly as a team member with co-workers
• Ability to logically think and determine the next step to pursue
• Prefer 6 months of customer service experience and knowledge of medical terminology

Working Conditions

* Part-time (25-29 hours per week)

• Ability to sit for extended periods
• Lift up to 10 lbs
• Utilize computer, monitor, and keyboard for assigned shift

Remote Requirements

* Desktop or laptop computer with Windows 10 or newer (no Chromebooks, iPads, or tablets)

• A second monitor will be needed prior to starting this position, if hired
• High-speed internet capable of being wired (cannot use Wi-Fi for this position)
• Headset
• Office or quiet place in home to work

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Remote Interviewer/Customer Service Representative, you'll have access to:

• Ongoing training and development programs
• Opportunities for career advancement and professional growth
• A supportive and collaborative team environment
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. Our team is passionate about making a difference, and we're committed to creating a work environment that's inclusive, respectful, and supportive. As a Remote Interviewer/Customer Service Representative, you'll be part of a team that's dedicated to delivering exceptional service and quality to our clients.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A competitive hourly rate
• Opportunities for overtime and bonuses
• Comprehensive benefits package, including health insurance, retirement savings, and paid time off
• A supportive and collaborative team environment

How to Apply

If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, respectful, and supportive of all employees.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job