Experienced Full Stack Technical Support Specialist – Network Operations Center

Join arenaflex and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with arenaflex, you won’t just imagine the future—you’ll create it.

About arenaflex

arenaflex is a global leader in communications and technology, with a rich history of innovation and transformation. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, arenaflex creates connections that change the world. With a commitment to equality, diversity, and inclusion, arenaflex is a place where talented individuals from all walks of life come together to make a difference.

Job Overview

The Network Operations Center (NOC) Analyst will support the arenaflex Global Client Support Center team onsite in Oakton, VA. The selected candidate must be flexible and willing to work a scheduled shift in a 24/7/365 operational support environment. This may include off-shifts, nights, and weekends. In addition, some substitute rotation may be required at times. The high-level responsibilities for the NOC Analyst position are to monitor for, troubleshoot, and manage incidents for Wide Area Network (WAN) and/or Local Area Network (LAN) environments for several large, custom global enterprise network deployments.

Key Responsibilities

* Monitor for, troubleshoot, and manage incidents for WAN and/or LAN environments for several large, custom global enterprise network deployments

• Work in a 24x7 NOC providing tier 2 technical support of WAN/LAN networks for domestic and global clients
• Previous experience in a NOC environment and troubleshooting faults in a complex network environment are required
• Hours must be flexible
• Use arenaflex’s iGems network monitoring platform to monitor for, troubleshoot, and manage fault conditions for several custom managed network clients
• Qualified candidates should have experience and knowledge of Cisco and Juniper routers from the Command line
• This position requires that the analyst be able to dynamically multitask on complex, diverse issues and work with customers in a fast-paced SLA driven environment
• The expectation is that the candidate will adapt to and drive change, as well as be resourceful and self-directed
• The successful candidate must demonstrate excellent communication skills to clearly document and communicate their findings, internally and externally
• The candidate will interact with customers and must be able to communicate at a technical as well as non-technical level with peers, management, and customers
• The successful candidate must be willing to jump into any issue, follow custom processes, and be able to technically lead the troubleshooting efforts of potentially many different internal and external entities, accurately quickly diagnose and isolate the source of the network incident, and to take appropriate action to restore service
• ITIL knowledge/experience is desirable
• Candidate should demonstrate a sense of urgency and appropriate level of customer advocacy to correct problems on our clients’ behalf

Essential Qualifications

* Work location is onsite in Oakton, VA

• Candidate must be a US Citizen
• Bachelor’s Degree or equivalent industry or military experience
• CCNA/CCNP or equivalent networking knowledge
• Ability to diagnose complex routing issues (Cisco/Juniper)
• Advanced understanding of OSPF, EIGRP, and BGP WAN troubleshooting/problem determination
• Excellent written and verbal communication skills
• Advanced Cisco Campus/Data Center LAN troubleshooting/problem determination experience
• Experience with F5 and/or Cisco ACE Load Balancer
• Advanced Juniper Campus/Data Center LAN troubleshooting/problem determination experience
• Advanced knowledge of and experience with Juniper JUNOS/SRX Architecture

Preferred Qualifications

* Experience in a NOC environment and troubleshooting faults in a complex network environment

• ITIL knowledge/experience
• Candidate should demonstrate a sense of urgency and appropriate level of customer advocacy to correct problems on our clients’ behalf

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in empowering our employees to grow and develop their careers. As a NOC Analyst, you will have the opportunity to work with a talented team of professionals and gain hands-on experience in a fast-paced, dynamic environment. We offer a range of training and development programs to help you build your skills and advance your career.

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. Our team is passionate about delivering exceptional customer experiences and making a positive impact on the world. We offer a range of benefits and perks to support your well-being and help you achieve a better work-life balance.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary range of $47,600 - $100,900, depending on experience, expertise, and education/training. In addition to a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays, we offer a range of perks and benefits to support your well-being and help you achieve a better work-life balance.

How to Apply

If you are a motivated and talented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, diverse, and supportive. We will consider for employment qualified applicants in a manner consistent with the requirements of federal, state, and local laws. Apply for this job