Experienced Customer Service Representative – Remote Opportunity in Maine

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two interactions are ever the same? If so, we want to hear from you! arenaflex is revolutionizing the way we interact with customers, and we're seeking a talented Customer Service Representative to join our award-winning team. As a Customer Service Representative at arenaflex, you'll be the face of our company, providing top-notch support to our customers through phone, email, and chat interactions. You'll be the go-to expert for all things related to our products and services, and you'll have the opportunity to make a real difference in the lives of our customers. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you!

About arenaflex

arenaflex is a leading e-commerce retailer that's changing the way we shop for our pets. With a passion for innovation and a commitment to customer satisfaction, we're dedicated to providing the best possible experience for our customers. Our team is made up of passionate and driven individuals who are dedicated to making a difference in the lives of our customers. If you're looking for a company that values its employees and is committed to growth and development, then arenaflex is the perfect fit for you.

What You'll Do

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Engaging directly with customers through phone, email, and chat interactions to resolve their queries and concerns
• Researching and problem-solving to determine the best solutions for customers, thinking proactively and setting follow-ups as needed to ensure contact resolution
• Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike
• Operating with a willingness to learn, sharing feedback, and being open-minded to growth and development
• Engaging with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration

What You'll Need

To be successful in this role, you'll need:

• 2 years of customer service experience
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Fluency in both Canadian French (Quebecois) and English
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must be able to pass a background check

Technical Requirements

To ensure that you have the necessary equipment and infrastructure to perform your job duties, you'll need:

• A work area that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience
• A work area that is acceptable for webcam use
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.)
• You will provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam)
• A phone line is not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include:

+ A smartphone or tablet on which the Okta mobile app can be downloaded + A cell phone that can receive SMS messages and phone calls

Why arenaflex Customer Service?

At arenaflex, we're committed to creating a culture that values our employees and empowers them to become their best. Here are just a few reasons why you'll love working with us:

• YOU BELONG: arenaflex is a place where you can be your authentic self. Our team members come from diverse backgrounds and perspectives, and we celebrate our differences.
• YOU CAN GROW: Our culture is designed to support growth and development, with ongoing training and development opportunities to help you become your best.
• YOU CAN MAKE A DIFFERENCE: You'll have the opportunity to make a real difference in the lives of our customers, and to contribute to our mission of delivering exceptional customer experiences.
• YOU WILL GET SUPPORT: We're committed to providing ongoing support and resources to help you succeed in your role.
• YOU WILL GET REWARDED: arenaflex offers competitive wages, medical and dental insurance, 401k, and other benefits to support your well-being and financial security.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and values diversity and inclusion in the workplace. We're committed to creating a culture that's inclusive and welcoming to all team members, regardless of their background or perspective. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! To apply for this role, please visit our website at [insert link]. We can't wait to hear from you!

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