Experienced Customer Experience Professional – Remote EST Time Zone

At arenaflex, we're committed to delivering an exceptional customer experience that sets us apart from the rest. As a Customer Experience Professional, you'll play a vital role in making this happen by providing outstanding support to our customers across multiple channels of communication. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and are eager to learn and grow, we want to hear from you!

About arenaflex

arenaflex is a leading company that's dedicated to providing innovative solutions to our customers. With a strong focus on customer satisfaction, we're constantly looking for ways to improve our services and exceed our customers' expectations. As a Customer Experience Professional, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.

Responsibilities

As a Customer Experience Professional, you'll be responsible for:

• Providing outstanding customer service across multiple channels of communication, including phone, email, chat, and text
• Utilizing available resources and technology to determine the best course of action and/or optimal solution while interacting with customers
• Navigating several computer systems simultaneously and multitasking efficiently to accurately input data and gather necessary information to address customer inquiries
• Determining and assisting with all customer needs, including purchase needs, status inquiries, service needs, feedback on store experience, or general arenaflex inquiries
• Providing adequate information and explanation to customers regarding products, offerings, services, pricing information, and all other customer questions
• Leveraging problem-solving skills and remaining calm under pressure to resolve increasingly complex problems
• Recognizing and acting on sales opportunities, including following up as necessary to ensure customer needs are met or to provide additional information after researching questions
• Connecting on a personal level and showing empathy to establish rapport and inspire customers in every interaction with a positive attitude, engagement, care, and courtesy
• Serving as a knowledgeable resource to customers through accurate and efficient delivery of information to resolve issues/concerns and help them define product/project needs and desires
• Listening attentively to customers to fully understand their needs and the need behind the need, adapting in-the-moment and being resourceful to resolve problems
• Practicing continuous learning and self-development by remaining actively engaged in ongoing learning of arenaflex business and Contact Center resources in order to effectively carry out activities

Qualifications

To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent required
• 1 year of customer service or sales experience
• Proficiency using basic computer tools and navigating between applications
• Intermediate/advanced knowledge of customer service, reading, and writing
• Minimum home internet speed of 20 mb/s download, 5 mb/s upload (you can run an internet speed test on a computer using your home internet network)

Work Environment and Culture

As a remote Customer Experience Professional, you'll have the flexibility to work from the comfort of your own home. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a positive and inclusive work environment. You'll have the opportunity to work with a talented team of professionals who are dedicated to making a difference in our customers' lives.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Pay range: $14.77 - $24.63 per hour (starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience)
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to become a part of our dynamic team at arenaflex. Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Benefits Page

For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits. Apply for this job