Experienced Customer Experience Concierge – Philadelphia Airport Centurion Lounge

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our Card Members' expectations. As a Customer Experience Concierge in our Philadelphia Airport Centurion Lounge, you'll play a vital role in making Membership come to life every day. If you're passionate about delivering extraordinary service, have a knack for problem-solving, and thrive in a fast-paced, dynamic environment, we want to hear from you. Join arenaflex and be part of a global community that's dedicated to backing our customers, communities, and each other.

About arenaflex

arenaflex is a global leader in the financial services industry, with a rich history of innovation and a commitment to excellence. Our company values are built on a foundation of integrity, teamwork, and a passion for delivering the world's best customer experience. As a member of our team, you'll have the opportunity to learn and grow in a dynamic environment that's dedicated to helping you create a unique and meaningful career journey.

The Role

As a Customer Experience Concierge in our Philadelphia Airport Centurion Lounge, you'll be the face of arenaflex to our Card Members, acting as an ambassador of the brand. You'll work closely with your colleagues to deliver exceptional service, resolve customer issues, and create innovative solutions to exceed our Card Members' expectations. Your passion for delivering extraordinary service, combined with your ability to listen, communicate effectively, and think critically, will make you an invaluable asset to our team.

Key Responsibilities

* Welcome and provide access to our Card Members upon arrival at reception

• Take ownership of the customer's experience from beginning to end, ensuring that every interaction is personalized and exceptional
• Create innovative ways to resolve customers' issues or concerns, ultimately making loyal enthusiasts out of our Card Members
• Employ the Customer First philosophy in meeting customers' needs and expectations
• Provide concierge and lifestyle recommendations to enhance our Card Members' travel experiences
• Offer travel consultation and minimal reservation assistance to help our Card Members plan their trips
• Partner with our food and beverage lounge partners to accommodate the needs of our Card Members

Lounge Hours of Operation

Our Philadelphia Airport Centurion Lounge operates from 5:30 AM to 9:00 PM, Monday through Sunday. Hours are subject to change due to business need.

Qualifications

To be successful in this role, you'll need to possess the following qualifications:

• Minimum of 1 year recent experience servicing premium customers
• Airline, lounge, or travel industry experience is preferred (travel reservation experience a plus)
• Passion for servicing customers with proactive solutions
• Exceptional communication skills, delighting the customer with every single interaction
• Ability to listen to the customer's needs, offering confident recommendations that result in high satisfaction from the customer
• Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
• Ability to rely and collaborate with colleagues in a fast-paced, team environment
• Ability to make decisions quickly and effectively, putting the Card Members' experience at the forefront of everything you do
• Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
• Ability to utilize and switch from multiple technology platforms with ease
• Adapt to an ever-changing environment and be resilient
• Ability to work flexible shifts, including nights, weekends, and holidays
• Light to moderate lifting may be required for certain job tasks

Salary and Benefits

The salary range for this role is $20.00 to $22.12 hourly, plus bonus and benefits. arenaflex offers a comprehensive benefits package that includes:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Work Environment and Company Culture

arenaflex is committed to creating a work environment that's inclusive, diverse, and supportive. Our company culture is built on a foundation of integrity, teamwork, and a passion for delivering exceptional customer experiences. As a member of our team, you'll have the opportunity to work with a diverse group of colleagues who share your passion for delivering extraordinary service.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Amex Flex

arenaflex has introduced Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees

Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment Eligibility

Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Apply Now

If you're passionate about delivering extraordinary service and have a knack for problem-solving, we want to hear from you. Apply now to join our team as a Customer Experience Concierge in our Philadelphia Airport Centurion Lounge. Apply for this job