Experienced Customer Care & Sales Representative – Work at Home Opportunity
At arenaflex, we're passionate about delivering exceptional customer experiences and innovative solutions that empower people to unlock their technology's full potential. As a Customer Care & Sales Representative, you'll play a vital role in helping us achieve this mission by providing top-notch support and sales expertise to our customers. If you're a customer-centric individual with a passion for sales and a knack for building lasting relationships, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative technology solutions that help keep consumers connected. With a team of over 17,000 employees, we deliver a seamless, award-winning customer experience that anticipates our customers' needs and provides tailored services reachable within one touch. Our business model is built on building lasting relationships with customers by providing products that customers need and understand. We're committed to creating a rewarding and collaborative work environment where each employee can maximize their talents and contributions.
Job Summary
As a Customer Care & Sales Representative, you'll be responsible for maintaining exceptional customer service while providing support for customers' inquiries about lost or damaged devices and resolving customer issues. You'll also be responsible for selling our Connected Home product and other offerings to customers on every call. You'll engage with the customer to understand their technology and sell protection/tech support solutions. You'll Serve, Solve, and Sell!
Key Responsibilities
* Evaluate and assist with customer concerns
- Sell arenaflex smart home and other products on every call
- Explain device capabilities, wireless carrier data product offerings, and company policies
- Meet goals and grow from feedback and coaching
- When needed, escalate calls to the appropriate tier of customer service function
- Utilize arenaflex's 5 Leadership Principles to guide your interactions with customers and colleagues:
+ Put Customers First + Play A Team Sport + Take Ownership + Collaborate and Then Commit + Reach Full Potential
Requirements
* High school diploma or equivalent
- Customer service experience and a desire to upsell to customers
- Ability to retain knowledge and learn product information and customer information
- Attention to Details - Provides care and attention to every customer issue
- Friendly, Professional, Respectful - Projects a warm and friendly demeanor, exhibits professionalism and respect
- Flexible - Ability to meet the needs of each customer, adapting and flexing to customer needs and business needs, accordingly
- Organization - Multitasks with speed and accuracy
- Problem Solving - Ability to efficiently resolve issues and meet customer expectations while maintaining a standard of quality customer service
- Dedication - Reliable track record in attendance and performance
- Ability to spend 4-8 hours per day sitting and working at a computer in a call center environment (noise levels, using headset 90% of the time)
- Computer literacy (type 25-35 words per minute and learn call center software)
- A passing hiring assessment (soft skill scenario modeling and product knowledge)
- Working knowledge of (or ability to learn) multiple hardware platforms and operating systems (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment, and applications)
- Bilingual skills are a plus
- Ability to achieve sales and customer experience goals and objectives
- This is a sales role, team members in this role have sales activity goals that must be met to be successful
Work at Home Requirements
* Required that employees work in a distraction-free workplace and is ergonomically set to meet the company's standards
- Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
- Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)
Benefits
* Top performers bring in up to $28+ per hour ($18/hour guaranteed)
- Make money moves with arenaflex! $18 per hour is the guaranteed minimum pay. After training, you'll move to a Pay Per Experience model where you'll get paid for each completed conversation with a customer.
- During offline hours (meetings and coaching), you'll be paid at an Hourly Rate of $18/hour.
- Affordable medical, dental, and vision benefits program (Some plans average under $20/paycheck for single coverage; rates vary by location)
- Comprehensive benefits package that includes medical, dental & vision health coverage, vacation time, holiday pay, 401k plan
- Fun and casual work environment
- Opportunities for career growth and professional development
What We Offer
* A rewarding and collaborative work environment where each employee can maximize their talents and contributions
- Comprehensive benefits package that includes medical, dental & vision health coverage, vacation time, holiday pay, 401k plan
- Opportunities for career growth and professional development
- A fun and casual work environment
- A chance to make a real difference in people's lives by providing exceptional customer experiences and innovative solutions
How to Apply
If you're a motivated and customer-centric individual with a passion for sales and a knack for building lasting relationships, we want to hear from you! Apply now to join our team of talented professionals and take the first step towards a rewarding and challenging career with arenaflex. Apply Job! Apply for this job