Experienced Customer Care Representative I - Hybrid (Partially Work From Home) - Now Hiring at arenaflex

About arenaflex

arenaflex is a leading natural gas and electric utility company committed to delivering reliable, safe, and affordable energy to our 700,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We pride ourselves on being a responsive, engaging energy company that strives to exceed the expectations of our customers and the communities we serve every day. With a team of over 1,700 dedicated employees, we are passionate about providing exceptional customer service and creating a positive impact on the lives of those we serve.

Job Summary

We are seeking an experienced Customer Care Representative I to join our team at arenaflex. As a Customer Care Representative, you will be the first point of contact for our customers, handling a variety of incoming calls, including gas emergencies, electric outages, new service applications, billing requests, and credit and collections inquiries. This role requires a proactive and solution-oriented individual who can work efficiently in a fast-paced environment and adhere to a strict schedule. If you are a customer-focused professional with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

Job Responsibilities

As a Customer Care Representative I at arenaflex, you will be responsible for:

• Handling customer calls in a timely and professional manner, following company provided procedures and ensuring accurate information is being provided to the customer.
• Demonstrating an understanding of policies and procedures to respond to customer calls, while striving for reduction in the need for supervisor callbacks.
• Participating in voluntary and mandatory training opportunities to enhance your skills and knowledge.
• Assisting with floor training and/or shadowing opportunities when needed.
• Completing special assignments as needed in a timely manner.
• Maintaining responsible time and attendance, and participating in mandatory and voluntary overtime as needed.

Knowledge, Skills, and Abilities

To be successful in this role, you will need:

• Intermediate proficiency in Microsoft Office Suite.
• High level capacity for multitasking independently and on a computer.
• Excellent verbal and written communication skills using appropriate grammar, tone, and pronunciation.
• Exceptional organizational and time-management skills.
• Experience with SAP CRM and ECC systems is a plus.
• Previous experience working for a utility company is a plus.
• Thorough understanding and adherence to PUC rules/regulations, including Chapter 56 and Chapter 14, along with arenaflex policies and procedures is a plus.

Education and Experience

We are looking for candidates with:

• High School Diploma or equivalent.
• Minimum of 1 year of experience in a customer service environment preferred.

Benefits and Incentives

As a Customer Care Representative I at arenaflex, you will enjoy:

• A start rate of $19.00 an hour, with opportunities for additional incentives up to $250 a month for achieving or exceeding all scorecard metrics.
• A trainee incentive up to $500 after successful completion of training and $500 after 3 months of independent call-taking.
• Comprehensive benefits, including medical, prescription, dental, vision, life insurance, disability plans, 401(k) matched savings plan, paid vacation, company stock purchase program, wellness programs, tuition reimbursement, paid parental leave, paid volunteer time, and adoption assistance.
• Opportunities for career progression and professional growth.

Work Environment and Culture

As a hybrid (partially work from home) employee, you will have the flexibility to work from home while still being part of a dynamic and supportive team. arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of collaboration, innovation, and continuous learning, and we encourage our employees to grow and develop their skills and knowledge.

Equal Opportunity Employer

arenaflex is an Equal Opportunity and Affirmative Action Employer. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We do not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in our practices.

Pre-Employment Requirements

Successful applicants will be required to pass a pre-employment drug screen as a condition of employment, and if hired, will be subject to substance abuse testing in accordance with arenaflex policies. As a federal contractor that engages in safety-sensitive work, arenaflex cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

How to Apply

If you are a motivated and customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!

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