Experienced Customer Retention Specialist – Field Agent – Pittsburgh

At arenaflex, we're dedicated to empowering homeowners to become smart energy consumers by providing them with expertise and education on a wide variety of energy products. As a Customer Retention Specialist – Field Agent, you'll play a vital role in driving customer satisfaction and loyalty while generating new sales opportunities. If you're a motivated and customer-focused individual with a passion for sales, we want to hear from you.

Job Summary:

As a Customer Retention Specialist – Field Agent, you'll be responsible for providing exceptional customer service to current customers, educating them on energy products, and promoting arenaflex's competitive advantage over other energy providers. You'll work closely with other sales representatives to develop collaborative working relationships and leverage your consultative selling approach to drive sales growth. This is a full-time opportunity with a competitive base salary, commission structure, and a comprehensive benefits package.

Primary Responsibilities:

* Focus on retention of current customers by generating other product sales and promoting arenaflex's competitive advantage

• Utilize a consultative selling approach to increase customer awareness of choice and effectively close sales
• Ensure quality and accurate representation of products, representing arenaflex professionally and providing an exceptional customer experience
• Maintain detailed records of sales activity via CRM technology on an iPad
• Develop collaborative working relationships with other sales representatives to drive sales growth and customer satisfaction

Required Skills:

* Proven understanding of the business, commitment to living arenaflex's values, and a passion for continuous learning and development

• Exceptional interpersonal skills, with the ability to connect with a diverse array of customers over the phone
• Highly motivated to sell with a desire to succeed and drive sales growth
• Customer-focused, results-oriented, and committed to delivering exceptional customer experiences
• Strong time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Professional demeanor and attire, with a strong focus on representing arenaflex in a positive and professional light

Minimum Education, Experience, and Requirements:

* High school diploma or equivalent

• Valid Driver's license with a good driving record, a reliable personal vehicle, and auto insurance coverage that satisfies the minimum requirement for the state
• Must be willing and able to visit with customers face-to-face regularly, with a minimum of 50% of time spent in the field

Physical Demands:

* While performing the duties of this job, the employee must be able to work outdoors daily with exposure to an outside environment, which includes inclement weather

• The employee is regularly required to drive, sit, stand, and walk; use hands and fingers to operate the iPad; and be able to occasionally lift up to 10 lbs (iPad, training binders, marketing materials, etc.)

Work Environment and Company Culture:

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. We offer a comprehensive benefits package, including comprehensive healthcare benefits, a 401(k) retirement plan with company matching, tuition reimbursement, employee wellness programs, and other perks and discounts. Our team is passionate about delivering exceptional customer experiences and driving sales growth, and we're looking for like-minded individuals to join our team.

Compensation and Benefits:

* Competitive base salary of $35,000

• Uncapped sales commission structure
• Comprehensive healthcare benefits, including medical, dental, vision, and employer health savings account contributions
• 401(k) retirement plan with company matching
• Tuition reimbursement, employee wellness programs, and other perks and discounts
• Paid leave policies, including paid time off, flexible spending, employer-paid life and disability, employee assistance program, and domestic partner benefits

Equal Opportunity Employment:

arenaflex is an equal opportunity employer, committed to ensuring equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited.

How to Apply:

If you're a motivated and customer-focused individual with a passion for sales, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success.

Note:

Work hours vary by season, with evenings and some Saturdays required. This role is eligible for an uncapped sales commission, and we offer a comprehensive benefits package, including comprehensive healthcare benefits, a 401(k) retirement plan with company matching, tuition reimbursement, employee wellness programs, and other perks and discounts. Apply for this job