Experienced Customer Service Representative – Delivering Exceptional Guest Experiences at arenaflex

At arenaflex, we're passionate about creating a workplace where our team members feel valued, empowered, and inspired to deliver exceptional guest experiences. As an Experienced Customer Service Representative, you'll play a vital role in bringing our brand promise to life, providing top-notch service to our customers, and contributing to the success of our team.

About arenaflex

arenaflex is a dynamic and growing organization that's committed to innovation, customer satisfaction, and employee development. We're dedicated to creating a workplace culture that's inclusive, supportive, and fun, where our team members can grow and thrive. With a strong focus on customer service, we're always looking for talented individuals who share our passion for delivering exceptional experiences.

Job Expectations

As an Experienced Customer Service Representative, you'll be responsible for maintaining a high level of customer satisfaction, ensuring that every guest interaction is positive and memorable. Your key responsibilities will include:

• Providing exceptional guest service, always greeting and thanking customers while making eye contact
• Conducting all point-of-sale activities accurately and safely, adhering to arenaflex guidelines and procedures
• Maintaining a clean and organized store environment, including indoor and outdoor facilities, restrooms, and car wash (if applicable)
• Preparing food and hot beverage products, effectively managing ExtraMile and/or KKC foodservice and beverages to maximize sales and minimize loss
• Actively promoting store specials and other marketing programs
• Cross-checking price of delivered goods for accuracy
• Distributing delivered goods in an orderly manner throughout the store, ensuring shelves are full of products
• Observing local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels (Oregon only)

Essential Functions

* Provide exceptional guest service, always greeting and thanking customers while making eye contact

• Conduct all point-of-sale activities accurately and safely, adhering to arenaflex guidelines and procedures
• Maintain a clean and organized store environment, including indoor and outdoor facilities, restrooms, and car wash (if applicable)
• Prepare food and hot beverage products, effectively managing ExtraMile and/or KKC foodservice and beverages to maximize sales and minimize loss
• Actively promote store specials and other marketing programs
• Cross-check price of delivered goods for accuracy
• Distribute delivered goods in an orderly manner throughout the store, ensuring shelves are full of products
• Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels (Oregon only)

Requirements and Qualifications

* Available to work a variety of hours, including early mornings, evenings, weekends, overnight shifts, and holidays

• Strong attention to detail
• Ability to handle challenging situations professionally and exercise exceptional judgment
• Ability to work both independently and in team settings
• Possess required up-to-date food handling certificates, as required by law (in specific locations only)
• Cooking/Restaurant experience preferred

Supervisor Responsibilities

This position has no supervisory responsibilities.

Travel

Rare, limited to required training and coverage for nearby stations.

Physical Demands

* Ability to stand and walk for long periods of time on hard and uneven surfaces

• Ability to bend, lift, push, and move product using proper lifting techniques
• Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds
• Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity
• Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment
• Periodic exposure to all outdoor conditions during daylight hours
• Moderate exposure to walk-in coolers and freezers at 34 F or lower
• Frequent handwashing and attention to personal cleanliness standards

Age Requirements

* Must be at least 18 years of age or older to work in California and Oregon locations

• Must be at least 21 years of age or older to work in Washington locations
• Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am
• Must be at least 21 years of age or older to work in Management positions

Benefits

* Full-time & Part-time shifts available

• Direct Deposit with competitive weekly pay
• Health & Wellness packages available for purchase
• Education reimbursement program
• Shift Differential Pay for select shifts and job titles
• Management Bonus Program
• Loyalty Service time Program
• Commuter benefit Program

Compensation Range

$17.00 - $18.00

Why Join arenaflex?

If you're passionate about delivering exceptional guest experiences and working with a dynamic team, you'll love your career with arenaflex. We offer a fun and supportive work environment, opportunities for growth and development, and a competitive compensation package. Join our team and become a part of a company that's committed to innovation, customer satisfaction, and employee development.

Apply Now

Ready to take the next step in your career? Apply now to become an Experienced Customer Service Representative at arenaflex. Don't miss out on this exciting opportunity to join a dynamic team and make a real difference in the lives of our customers. Apply for this job