Experienced Live Chat Agent – Customer Service and Sales Expert
At arenaflex, we're on a mission to revolutionize the way we connect with customers and deliver exceptional experiences. As a key member of our customer service and sales team, you'll play a vital role in shaping the future of our company. If you're passionate about providing top-notch support, driving sales growth, and working in a dynamic environment, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions and services that cater to the ever-evolving needs of our customers. Our team is comprised of talented individuals who share a common goal: to deliver exceptional experiences that exceed our customers' expectations. With a strong focus on customer satisfaction, we're committed to building long-lasting relationships with our clients and partners.
Job Summary
As an Experienced Live Chat Agent at arenaflex, you'll be responsible for providing exceptional customer service and support to our clients through various channels, including live chat, email, and phone. You'll work closely with our sales team to drive sales growth, manage agent vendors, and ensure seamless execution of sales strategies. If you're a motivated and results-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Ensure all agent vendors understand and execute the sales strategy and set sales goals for the agent vendors
- Work in an integrated manner with property management to understand demographics, branding, and booking objectives
- Assist the booking team in sharing information with Contract Managers for various venues, including drafting, tracking, and summarizing deal points
- Serve as the company's liaison to the talent and coordinate flawless execution of the audition process
- Perform tasks that require standing and/or moving at a fast pace for periods of up to eight hours
- Create and manage reports and spreadsheets as needed to track various booking and scheduling activities
- Prepare orders to replenish stock at the bar to pre-determined par levels
- Provide day-to-day support of all event scheduling and booking functions, including pro formas, offers, tour histories, event-related contracts, and post-event summaries
- Host industry and civic leaders at world-class events
- Maintain agent channel portfolios effectively to avoid potential conflicts with other sales team members
- Ensure the sales team's understanding of new products and provide product feedback
- Motivate a team of sales professionals to meet or exceed sales goals
- Achieve or exceed planned sales budgets for the agent channel by training, motivating, and monitoring all agent vendors
- Maximize sales opportunities, ensure high-quality product delivery, and customer service
- Assist in finding, securing, and on-boarding outside vendors to perform in the park or at special events
- Navigate in, on, or around scenic elements associated with specific shows and acts in potentially dark and restricted spaces
Essential Qualifications
* 2+ years of experience in customer service, sales, or a related field
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
- Ability to lift up to 25 pounds and stand for long periods
- High school diploma or equivalent required; bachelor's degree preferred
Preferred Qualifications
* Experience working in a live chat or customer service environment
- Knowledge of sales strategies and tactics
- Familiarity with property management and booking processes
- Ability to work in a team environment and motivate others
- Strong product knowledge and ability to provide feedback
- Experience with report creation and management
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong attention to detail and organizational skills
- Ability to lift up to 25 pounds and stand for long periods
- Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
- Strong product knowledge and ability to provide feedback
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
- On-the-job training and mentorship
- Sales training and coaching
- Product knowledge training
- Leadership development programs
- Opportunities for advancement and career growth
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced work environment that requires flexibility and adaptability. Our team is comprised of talented individuals who share a common goal: to deliver exceptional experiences that exceed our customers' expectations. We're committed to building a positive and inclusive work culture that values diversity, equity, and inclusion.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- Salary: $50,000 - $70,000 per year
- Bonus structure: up to 20% of annual salary
- Benefits: medical, dental, and vision insurance; 401(k) matching; paid time off; and more
- Perks: free parking; on-site gym; and more
How to Apply
If you're a motivated and results-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to building a positive and inclusive work culture that values diversity, equity, and inclusion. Apply for this job