Experienced Remote Live Chat Agent – Customer Support Representative

At arenaflex, we're on a mission to revolutionize the way we interact with customers, and we're looking for a talented and enthusiastic Remote Live Chat Agent to join our team. As a key member of our customer support team, you'll play a vital role in providing exceptional service to our clients and their customers, helping them navigate our clients' websites and resolving any issues they may encounter.

About arenaflex

arenaflex is a dynamic and rapidly growing organization dedicated to making a positive impact in our community. We're passionate about empowering individuals and families to achieve self-reliance, and we're committed to providing opportunities for growth and development. Our team is diverse, energetic, and passionate about what we do, and we're looking for like-minded individuals to join our ranks.

Job Summary

As a Remote Live Chat Agent, you'll be responsible for providing top-notch customer support to our clients and their customers via live chat software. You'll be the first point of contact for many of our clients' customers, and you'll play a critical role in building relationships, resolving issues, and promoting our clients' products and services. If you're a self-starter with a passion for customer service, a strong work ethic, and a desire to learn and grow, we want to hear from you!

Responsibilities

* Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns

• Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate
• Create relationships with new customers to better understand and achieve their needs
• Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
• Promote interest in client products and services
• Consistently achieve established standards of the position
• Continually portray and project a positive and professional image
• Provide administrative support

Requirements

* Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment

• Keyboarding and internet experience needed
• Strong communication and interpersonal skills, including written and verbal
• Upbeat, positive attitude, and professional demeanor
• Articulate and well accustomed to a client-facing role
• Ability to compose professional emails

Preferred Qualifications

* Previous customer service experience, preferably in a live chat or call center environment

• Experience working with live chat software and CRM systems
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities

What You'll Get

* Monthly bonus based on performance

• Be a part of a group of diverse, energetic professionals who play as hard as they work
• Plenty of room for upward career mobility

Benefits

* 401k Plan

• Paid Holidays
• Paid Time Off
• Medical Insurance
• Dental & Vision Insurance
• Company Paid Life Insurance

Available Shifts and Compensation

We have available shifts all days of the week. Compensation is $30.00 - $40.00/hour.

Why Join arenaflex?

* We're a dynamic and rapidly growing organization with a bright future

• We're passionate about making a positive impact in our community
• We offer a supportive and inclusive work environment
• We provide opportunities for growth and development
• We're committed to providing exceptional customer service and support

How to Apply

If you're a motivated and enthusiastic individual with a passion for customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Note

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock, and hiring tools. Apply for this job