Experienced Bilingual Customer Service Representative – Spanish Language Support

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a leading national provider of refrigerated home-delivered meals in the healthcare market, we're seeking a highly skilled and passionate Bilingual Customer Service Representative to join our team. If you're fluent in Spanish and have a passion for delivering top-notch customer service, we want to hear from you!

About arenaflex

arenaflex is a mission-driven company that's dedicated to providing fully prepared, refrigerated meal solutions direct to homes nationwide. For over 25 years, we've been serving seniors, patients recovering post-discharge, and those managing chronic conditions with tailored nutrition solutions to manage their specific needs. Our team is passionate about making a difference in the lives of others, and we're looking for like-minded individuals to join our family.

Job Summary

As a Bilingual Customer Service Representative, you'll be the front line to our Spanish-speaking customers, providing exceptional customer service and ensuring their meal orders are processed efficiently and accurately. This is a fully remote position, and we're looking for candidates located in Utah or Idaho. If you're passionate about delivering outstanding customer experiences and have a strong work ethic, we encourage you to apply.

Responsibilities

As a Bilingual Customer Service Representative, your responsibilities may include:

• Handling inbound and outbound customer service calls with our clients placing their meal orders
• Addressing questions and providing exceptional customer service
• Inputting order information into the appropriate client order screen
• Documenting all conversations with clients into our client information database
• Ensuring all assigned clients are contacted and have an order on file
• Contacting case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
• Working quickly and efficiently without making the client feel rushed

Requirements

To be successful in this role, you'll need:

• Bilingual (English/Spanish) language skills
• High school degree or GED
• 1 year of previous customer service experience
• Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
• Clear oral communication skills
• Ability to deescalate situations and quickly resolve customer complaints
• Prior experience adhering to company policies and showing core values
• A wired internet connection using an ethernet port
• A quiet workspace that is free from distraction

Preferred Qualifications

While not required, we're looking for candidates with:

• 1 year of previous call center experience
• Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems
• Previous experience working with HIPAA policies and procedures

Physical Requirements

This role requires:

• Repetitive motions that include the wrists, hands, and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform the job, including peripheral vision, depth perception, and the ability to adjust focus

Benefits and Perks

As a valued member of our team, you'll enjoy:

• A starting wage of $16.00/hour with weekly pay
• PTO, 401k, and a full benefits package available after 30 days of employment
• A tiered growth path for promotion starting Day 1
• Eligibility for Referral Bonuses starting Day 1
• Weekly paychecks

Company Culture

At arenaflex, we're a family-operated business that values compassion, friendliness, and a strong sense of community. We're passionate about making a difference in the lives of others, and we're looking for like-minded individuals to join our team.

Equal Employment Opportunity

arenaflex complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation, or military status.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply. Please login or create a Job Seeker account to view full details and submit your application. Apply Now! Apply for this job