Experienced Customer Support Representative – Call Center Operations at arenaflex
Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join arenaflex as a Customer Support Representative in our call center operations team.
About arenaflex
arenaflex is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower individuals and organizations to achieve their goals through cutting-edge technology, expert guidance, and a commitment to excellence. With a strong focus on customer satisfaction, we strive to build long-lasting relationships with our clients and partners.
Job Summary
As a Customer Support Representative at arenaflex, you will be the face of our organization, providing timely and accurate responses to calls and emails from our provider network. You will be responsible for resolving customer inquiries regarding claims, billing, plan information, account changes, and services, while maintaining a high level of professionalism and courtesy. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Answer calls and emails from our provider network in a timely and professional manner
- Provide exceptional customer service via phone and email, resolving customer inquiries regarding claims, billing, plan information, account changes, and services
- Meet individual and team Key Performance Indicators (KPIs)
- Complete the volume of work assigned with the ability to organize and prioritize work
- Attend continuing education seminars/training, as requested
- Participate in special projects, as needed
- Maintain the confidentiality of all company procedures, results, and information about participants, clients, providers, and employees
- Establish and maintain effective working relationships with co-workers
- Follow all Policies and Procedures and HIPAA regulations
- Participate in any recommended or required training sessions
- Maintain a safe working environment
Essential Qualifications
* High School Diploma or equivalent
- Minimum 1 year of inbound call center experience
- General knowledge of medical terminology preferred
- Exposure to health plan management operations is preferred
- Current working knowledge and extensive use of Excel and Word
- Skilled in establishing and maintaining effective working relationships with clients, and staff at all levels
- Skilled in problem resolution; recommends suggestions to increase accuracy and/or efficiency
- Ability to work independently with minimal supervision
- Ability to communicate professionally, clearly, and effectively, verbally and in writing
- Ability to prioritize effectively
- Ability to multitask
Preferred Qualifications
* Bachelor's degree in a related field
- Experience working in a healthcare-related industry
- Knowledge of current computer technology
- Familiarity with HIPAA regulations
- Experience with customer relationship management (CRM) software
Work Environment and Culture
* Work from home with a dedicated workspace
- Flexible scheduling to accommodate your needs
- Collaborative and supportive team environment
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including 401(k), dental insurance, health insurance, paid time off, vision insurance, and work from home options
Compensation and Benefits
* Competitive hourly rate of $19.00 per hour
- Comprehensive benefits package, including 401(k), dental insurance, health insurance, paid time off, vision insurance, and work from home options
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your most up-to-date resume and contact information, including email address and phone number. We look forward to hearing from you!
Application Question(s)
* Is this resume your most up-to-date with current job history?
- What is your current contact information? Email address and phone number.
Education
* High school or equivalent (Required)
Experience
* Call center: 1 year (Required)
Work Location
* Remote Apply Job! Apply for this job